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Sales and Service Associate

2 months ago

Glendale, Arizona, United States Bass Pro Inc Full time
Job Summary

The Customer Service Outfitter is a key member of our sales team, responsible for providing exceptional customer service and promoting the benefits of our CLUB membership program.

Key Responsibilities
  • Provide world-class customer service, ensuring a pleasant and productive shopping experience for all customers.
  • Proactively engage with customers, presenting them with the opportunity to become a CLUB member or providing current members with a unique and exclusive experience.
  • Execute all CLUB operational and compliance programs, including account servicing and sales.
  • Demonstrate products to customers and remain knowledgeable of advertised sales.
  • Help meet metric goals and objectives for self and store.
  • Keep CLUB inventory accurate and maintain a clean and organized CLUB booth.
  • Provide full CLUB member experience, including service processes such as processing payments and answering account questions.
  • Provide daily feedback and reports in a timely and accurate manner.
  • Provide peer coaching, recognition, and support as a CLUB advocate and representative.
  • Perform other duties as assigned.
Requirements
  • High school diploma or equivalent experience.
  • 0-2 years of experience in a customer service environment.
Preferred Qualifications
  • Excellent organization skills and attention to detail.
  • Experience in a sales environment.
  • Excellent verbal and written communication skills.
  • Adaptability to new processes and procedures.
  • Excellent self-motivation and initiative while unsupervised.
Benefits
  • Discounts on retail merchandise and dining.
  • Dental and vision insurance.
  • 401k retirement savings plan.
  • Paid holidays and vacation time.
  • Bass Pro Cares Fund.
Equal Opportunity Employer

Bass Pro Shops is an equal opportunity employer, committed to diversity and inclusion in the workplace.