Customer Service Representative

2 days ago


Plainfield, New Jersey, United States Genuine Parts Company Full time
Job Title: Customer Service Specialist

Job Summary:

Genuine Parts Company is seeking a highly skilled Customer Service Specialist to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our valued customers.

Key Responsibilities:

* Manage all aspects of customer service, including inbound and outbound customer phone inquiries
* Work with and communicate with suppliers in resolving customer concerns
* Collaborate with the Purchasing and Shipping Departments to expedite and track orders
* Independently solve problems and analyze customer needs
* Maintain accurate information and data in appropriate systems by tracking and capturing information and data
* Receive, review, and process inquiries in a timely and accurate manner
* Develop and maintain strong relationships with both existing and new customers
* Provide timely and accurate information, service, and resolution
* Operate in a team environment, cross-functionally, where employees constantly provide support to each other

Requirements:

* Willingness to work until 7:00PM and possibly weekends and some company-recognized holidays
* Automotive or Automotive Aftermarket background is helpful
* Understanding and recognition of part numbers, including identifying sequence of numbers and letters accurately
* Proficient with Microsoft Office applications (Excel, Outlook, etc.) along with a strong knowledge of various search engines/internet capabilities
* Strong analytical skills
* Flexible and adaptive to change
* Excellent verbal and written communication skills with active listening
* Strong project management, process, and conceptual skills
* Demonstrated success in problem-solving
* Strong interpersonal skills
* Ability to learn and apply new information quickly while interpreting and offering appropriate solutions to customers
* Demonstrated ability to handle multiple tasks and assignments simultaneously with a high level of accuracy

About Us:

Genuine Parts Company is an equal opportunity employer and conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. We are committed to creating a diverse and inclusive workplace where everyone feels valued and respected.

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