Child Care Consumer Education Specialist

1 day ago

Wilmington, Delaware, United States Children and Families First Delaware, Inc. Full time
Job Title: Child Care Consumer Education Specialist

Join Children and Families First Delaware, Inc. in a part-time role as a Child Care Consumer Education Specialist. In this position, you will play a vital role in developing and implementing an outreach plan to increase awareness and accessibility of the AccessCare program and the Child Care Consumer Education Website, particularly among POC families.

Key Responsibilities:
  • Develop and implement a comprehensive outreach plan to increase awareness and accessibility of the AccessCare program and the Child Care Consumer Education Website among POC families.
  • Collaborate with the Communications & Engagement Team and Team Leader to review and update marketing and consumer educational materials, ensuring they are culturally sensitive and accessible to diverse populations.
  • Enhance consumer education and outreach efforts by creating a plan for data sharing with DHSS, including identified information on POC-enrolled families, and developing a targeted outreach plan to these families.
  • Provide information and referral searches to consumers via telephone, email, or in-person consultations, and assist them in using the online searchable database and/or zip code lists to find childcare options.
  • Conduct follow-up with consumers via telephone, email, and mail to ensure they have found suitable childcare options and provide additional resources as needed.
  • Educate consumers on childcare options, regulations, and quality services, including information about Delaware Stars and Delaware Office of Child Care Licensing Regulations.
  • Assist consumers in gathering additional resources for their individual needs by utilizing existing child development resources, databases, publications, licensing lists, and websites.
  • Maintain and update the Child Care Consumer website, MyChildDE, in response to requests from DOE, statewide early childhood-related projects, federal requirements, and the CCDF plan.
  • Assist with planning, coordinating, and staff outreach, advocacy, and networking activities to community organizations, parents, providers, and businesses related to childcare issues.
  • Conduct on-site information and referral searches and consultations for consumers within the community, including places of employment, hospitals, schools, and other community locations, as appropriate.
  • Maintain and ensure accuracy and completeness of comprehensive childcare resource provider data and files by following set procedures and gathering information via phone calls, emails, mailing, and fax.
  • Conduct surveys and assemble reports to document critical program outcomes, such as satisfaction with services, number of consumers who found care, demographic information, and trends.
  • Prepare and maintain timely documentation and records in accordance with agency, state accreditation, and other requirements, policies, and procedures.
  • Exercise empathy and reflective listening skills.
  • Keep current on child care issues and legislation.
  • Serve on agency and community committees as assigned.
  • State-wide travel, as needed.
  • Position location is flexible; hybrid option available.
  • Part-time, 20 hours/week.
Requirements:
  • Bachelor's degree in Early Childhood Education or related discipline with 2-3 years related experience.
  • Knowledge of child development, early care and education environments, as well as Environment Rating Scale tools.
  • Strong understanding of best practice and developmentally appropriate practices as they relate to early care and education environments.
  • Knowledge of dependent care/work-life issues.
  • Skilled in public speaking and group presentations.
  • Well-developed written, oral communication, and telephone communication skills.
  • Strong organizational, time management, and multitasking skills.
  • Working knowledge of computers, including Microsoft Office software.
  • Ability to follow instructions and procedures.
  • Ability to work independently as well as in a team-setting.
  • Ability to work cooperatively and respectfully with others, including people of diverse backgrounds and ethnic groups.
  • Must have reliable transportation and a valid driver's license, which meets the requirements of the agency's insurance carrier.

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