Network Operations Center Engineer

1 week ago


Oklahoma City, Oklahoma, United States Genesis10 Full time
Job Summary

Genesis10 is seeking a highly skilled Network Operations Center Engineer to join our team. As a key member of our NOC team, you will be responsible for providing technical support and expertise to our clients.

Key Responsibilities
  • Provide technical support and troubleshooting for complex network issues
  • Act as the escalation point for Tier 1 and Tier 2 NOC employees
  • Maintain and update technical documents to ensure the Operations Center knowledge base is current
  • Perform network support, hardware configuration, and validation of network-related devices
  • Evaluate network alarms and problem situations, resolving as required and escalating/dispatching for resolution
Requirements
  • 3 to 5 years of experience working in a NOC/help desk/system support position
  • Thorough understanding of TCP/IP addressing, ISP concepts, advanced routing protocols, and services such as BGP, DNS, DHCP, XDSL, SDWAN, SIP, VOIP, PRI, DWDM, GPON, Ethernet protocols, and other telecommunication services offered
  • Ability to perform basic system administration functions and manage day-to-day maintenance procedures
Preferred Qualifications
  • CCNA certification
  • MEF certification
  • Experience with Cyan, Cienna, Calix, Genband, Juniper, Accedian, Transitions, Cordell, Innovative, and Service Now systems
What We Offer

Genesis10 is a Top Staffing Firm in the U.S. and offers a range of benefits to our employees, including access to hundreds of clients, a career home in Genesis10, and a range of health and wellness benefits.



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