Network Operations Specialist

3 days ago


Ponca City, Oklahoma, United States Marathon TS Full time
Job Description

Marathon TS is seeking a highly skilled Network Operations Specialist to support the efforts of our client at a naval base in Hawaii.

Key Responsibilities
  • Transport Monitoring: Monitor events and incidents affecting Network Transport and service health across the Enterprise, documenting outage information and resolving or escalating incidents.
  • Current Operations Watch: Monitor multiple Transport solutions (WLAN, LAN, and WAN) critical to user functionality.
  • Communication: Utilize excellent verbal and written communication skills to report incidents to leadership and interact with outside vendors and specialist teams.
  • Incident Management: Perform initial assessment and triage on criticality and impact of events, engaging appropriate processes and personnel as needed.
  • Resolution: Provide resolutions to Transport events (WAN and LAN) within set processes and facilitate escalation to higher tiers as required.
  • Network Infrastructure Changes: Execute changes in response to Engineering requirements, Government Directed Actions, and other authorized change orders.
  • Support and Maintenance: Provide support to Site Operations and other external organizations through problem resolution skills and independent decision making.
  • Alert Response: Maintain timely response to network infrastructure warning, critical, and fatal event alert notices.
Basic Qualifications
  • Education: High School diploma or equivalent plus years of prior relevant experience.
  • Citizenship: US Citizen and DoD Secret Clearance.
  • Certification: Compliant meeting the IAT II level certification requirements.
  • ITIL: Familiarity with ITIL best practices (ITIL Foundations).
  • Network Knowledge: Knowledgeable on tools used in an Enterprise organization that aids in Event Management, Incident Management, and performance Management, including experience with SNMP-based network monitoring tools.
  • Work Experience: Worked in a DOD environment and understands customer communication.
  • Network Technologies: Strong skills with Network WAN and LAN Transport technologies, including MPLS, Routing Protocols, Cisco IOS and IOS XE, VLANs, VoIP, Subnet addressing, and switching protocols.
  • Hardware Configuration: Demonstrated Network hardware configuration and troubleshooting background.
  • Pressure Management: Performs well under pressure and ability to calm end users.
  • DoD Networks: Hands-on Experience in working with DoD networks, including NIPR and SIPR.
Preferred Qualifications
  • Prior Military Experience: Prior military experience a plus; USMC or USN IT experience preferred.
  • Networking Technologies: Experience working with networking technologies and data centers.
  • Communication Skills: Exceptional communication abilities, both verbal and written, including long-form business writing on complex topics.
  • Entrepreneurial Spirit: An entrepreneurial spirit with the ability to drive innovation independently; have a passion to improve at every opportunity.
  • Program Management: Ability to define program goals and roadmaps based on customer needs and strategic direction, and ensure that committed projects are delivered on schedule by the relevant team members.
  • Matrix Organization: Ability to work in a matrix organization with other teams to resolve issues and communicate status effectively to peers, subordinates, and program leadership.
  • Motivated Self-Starter: Motivated self-starter with strong written and verbal communication skills, and the ability to create complex technical reports on analytic findings.


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