Sales and Customer Service Representative

4 weeks ago


Somerset, New Jersey, United States Synerfac Full time
Inside Sales and Customer Service Specialist

Join a dynamic team at Synerfac Technical Staffing as an Inside Sales and Customer Service Specialist. As a key member of our sales team, you will play a vital role in identifying and developing new sales opportunities, working closely with our sales representatives to understand customer needs, and providing technical support to drive sales growth.

Responsibilities:
  • Build and maintain strong relationships with existing customers.
  • Identify customer needs and provide tailored solutions.
  • Address customer inquiries and resolve issues promptly.
  • Conduct research to identify potential new customers.
  • Reach out to prospects through cold calls, emails, and other methods.
  • Qualify leads and schedule appointments for sales representatives.
  • Assist sales representatives in preparing proposals, quotes, and presentations.
  • Provide product demonstrations and technical information to customers.
  • Collaborate with the sales and purchasing teams to ensure a smooth process across all transactions.
Requirements:
  • Experience with fasteners, nuts, bolts, and similar products.
  • Strong communication and interpersonal skills.
  • Proven ability to build and maintain strong customer relationships.
  • Excellent organizational and time management skills.
  • Proficiency in Microsoft Office Suite and CRM software.
  • A passion for sales and customer service.
  • Experience with SyteLine ERP system by Infor is a plus.

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