Physician Contact Center Liaison
1 week ago
We are seeking a highly skilled and compassionate individual to join our team as a Physician Contact Center Representative. As a key member of our HSSConnect contact center, you will play a vital role in providing exceptional customer service to patients seeking medical care with our esteemed physicians.
Key Responsibilities- Triage and counsel patients to determine the best course of action for their orthopedic or rheumatologic needs.
- Utilize our automated referral system to schedule and refer patients to HSS physicians, ensuring seamless communication and coordination.
- Maintain in-depth knowledge of our physicians, services, and locations to provide accurate and timely referrals.
- Manage email queues and document all cases via Salesforce, ensuring efficient and effective communication.
- Stay up-to-date on insurance and revenue cycle information to provide expert guidance to patients.
- Customer service experience, preferably in a healthcare setting.
- Ability to multitask, prioritize, and maintain a positive attitude in a fast-paced environment.
- Strong communication and interpersonal skills, with a focus on empathy and compassion.
- Proficiency in software programs specific to healthcare, with a willingness to learn and adapt.
- Education: College degree or equivalent experience.
As a valued member of our team, you will enjoy a competitive salary range of $30.21-$32.48 per hour, as well as opportunities for growth and professional development in a dynamic and supportive environment.
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Physician Contact Center Liaison
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New York, New York, United States HSS Full timeAbout the RoleWe are seeking a highly skilled and compassionate individual to join our team as a Physician Contact Center Representative. As a key member of our HSSConnect contact center, you will play a vital role in providing exceptional customer service to patients seeking medical care with our esteemed physicians.Key ResponsibilitiesTriage and counsel...
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New York, New York, United States Amalgamated Bank of NY Full time{"title": "Senior Contact Center Representative", "description": "Key ResponsibilitiesAs a Senior Contact Center Representative at Amalgamated Bank of NY, you will be responsible for providing exceptional customer service to our clients. Your primary focus will be on handling inbound and outbound calls, emails, and chats to resolve customer inquiries and...
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