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General Manager/Operating Partner

2 months ago

Somerset, United States SONIC Drive-In Full time

Job Summary:

This is a senior management position at SONIC Drive-In, responsible for leading and managing the drive-in's operations and employees. The General Manager/Operating Partner will oversee all aspects of the drive-in, including employee management, customer service, and operational efficiency.

Key Responsibilities:

  • Recruit, interview, hire, onboard, train, manage, direct, coach, lead, schedule, assign, discipline, and terminate assistant managers and employees.
  • Manage employee compensation levels in accordance with company guidelines.
  • Supervise and lead all aspects of drive-in operations to provide an optimal guest experience.
  • Manage opening and closing duties.
  • Handle and properly escalate guest and employee issues.
  • Manage food, labor, paper, and inventory to maximize cost-control, operational efficiency, quality standards, and customer service.
  • Lead regular team meetings to ensure employees are focused on operational standards and guest service.
  • Manage and maintain all drive-in recordkeeping.
  • Prepare and maintain operational reports.
  • Develop and implement action plans regarding local marketing and business performance.
  • Ensure proper maintenance of the drive-in and equipment.
  • Supervise and manage vendor performance.
  • Comply with and enforce all company policies, procedures, and operational standards.
  • Ensure compliance with all applicable federal, state, and local laws.
  • Manage regular cleaning and sanitation duties.
  • Regular attendance.

Additional Responsibilities:

  • As needed, perform all station duties to meet operational standards.
  • As needed, perform regular cleaning and sanitation duties, including trash disposal, mopping, sweeping, washing dishes and food preparation tools, wiping counters, sanitizing food preparation areas, cleaning equipment, and emptying used grease.
  • Move and stock food product weighing up to 50 pounds.
  • Perform other job-related duties as assigned or required.

Time/Shift Expectations:

Minimum of 50 hours per week; irregular hours; nights; weekends; and holidays.

Qualifications and Job Requirements:

  • Education:
  • High school diploma or equivalent.
  • Preferred: Advanced studies in business, restaurant management, or related fields.
  • Experience:
  • At least three years of restaurant management experience (QSR preferred).
  • Experience running a restaurant shift without supervision.
  • Experience recruiting, interviewing, hiring, and managing employees.
  • Knowledge/Skills:
  • Knowledge of federal, state, and local labor and employment laws.
  • Knowledge of federal, state, and local health and safety laws and regulations.
  • Basic computer, math, accounting, and reading skills.
  • Effective verbal and written communication skills.
  • Problem-solving, multi-tasking, decision-making, leadership, time-management, and conflict-resolution skills.

Work Environment:

Continuous standing, bending, reaching, moving, stooping, stretching, and lifting in a restaurant environment; frequent exposure to heat and hot liquid shortening while cooking; frequent exposure to freezer when stocking food items; occasional exposure to extreme temperatures based on variable weather conditions.