Assistant General Manager

2 days ago


Somerset, Kentucky, United States Planet Fitness Full time
Job Summary

The Assistant General Manager will play a key role in ensuring the success of our gym operations, providing an exceptional member experience, and driving business growth.

Key Responsibilities
  • Assist in overseeing gym operations to ensure a welcoming atmosphere for members, prospective members, and guests.
  • Recruit, hire, train, and develop a high-performing staff, including Member Service Representatives, Trainers, and Custodians.
  • Provide backup support to the Club Manager as needed and assist with staff management.
  • Oversee member service, ensuring staff provides a superior customer experience at all times.
  • Assist in resolving or escalating employee issues or concerns.
  • Perform front desk activities, including answering phones, new member sign-ups, and facilitating member requests.
  • Assist in maintaining facility cleanliness and overseeing maintenance.
  • Track statistics and reports, including weekly, monthly, and annual metrics.
Requirements
  • Superior customer service skills, preferably in the fitness industry.
  • Experience working as a Member Service Representative at Planet Fitness.
  • Solid supervisory, diplomacy, and listening skills.
  • Basic computer proficiency (Microsoft Suite).
  • Hard working, enthusiastic, and energetic.
  • Strong problem resolution skills.
  • Current CPR Certification required.
  • High school diploma/GED equivalent required.
  • Must be 18 years of age or older.
Physical Demands
  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.
  • Must be able to occasionally lift up to 50 lbs.
  • Will occasionally encounter toxic chemicals during shift.
Compensation

$19.00 per hour

Planet Fitness is a dynamic and growing company that values its employees and provides a supportive work environment. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.



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