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Restaurant General Manager

2 months ago

Fort Worth, Texas, United States North Texas Wings, LLC Full time

Job Summary:

The Restaurant General Manager - Operations Leader is a critical role at North Texas Wings, LLC, responsible for driving business growth and excellence in restaurant operations. This position oversees the entire restaurant operation, ensuring maximum sales and profitability through maintaining operational standards, inventory management, expense control, human resources management, proper safety and sanitation standards, and managing operating costs and shrinkage.

Key Responsibilities:

  • Guest Service Excellence: Ensure that each guest receives outstanding guest service by providing a guest-friendly environment, including greeting and acknowledging every guest, maintaining outstanding standards, solid product knowledge, and all other components of guest service.
  • Staff Management: Recruit and hire quality staff; maintain all employee management functions through employee separation.
  • Business Analysis and Planning: Analyze and measure business trends; develop and implement plans to maximize sales and meet or exceed goals and objectives.
  • Operational Control: Control shrinkage, waste, expenses, and payroll.
  • Cleanliness and Sanitation: Ensure appropriate cleanliness, sanitation, safety, and staffing standards are maintained.
  • Performance Evaluation: Review restaurant trends and recommend and initiate changes for maximizing goals and objectives.
  • Compliance: Ensure compliance with all company policies and procedures through regular restaurant management and staff meetings, walk-throughs, and audits.
  • Training and Development: Continually evaluate and react to performance issues and actively recruit restaurant staff candidates. Train and develop shift leadership in all aspects of the business; direct and monitor training and development for all restaurant personnel.
  • Team Focus: Bring problems to the attention of the supervisor; be willing to ask for help. Identify and introduce new ideas and solutions to create efficiency in the operation. Represent the brand and department in a professional and polished manner at all times.

Essential Skills:

  • Guest Service Mentality: Have a genuine desire to serve the customer.
  • Verbal Communication and Listening Skills: Strong verbal communication and listening skills.
  • Calm and Tactful Demeanor: Maintain a calm, tactful demeanor when dealing with difficult situations.
  • Project Management: Manage multiple projects and timelines with a sense of urgency and follow-through.
  • Organization and Attention to Detail: Be well-organized and detail-oriented.
  • Business Planning and Financial Acumen: Experience must include business planning, with direct responsibility for operational and financial results.
  • Problem-Solving and Leadership: Demonstrate expertise in identifying areas for improvement and establish and implement procedures and performance standards to increase profitability.
  • Consultative and Coaching Approach: Consultative and coaching approach; tolerant of others' viewpoints.
  • Persuasion and Negotiation: Ability to use persuasion and negotiation and other communication principles to influence results.
  • Conflict Management: Strong problem-solving skills; desire to accept a leadership role, and remain tactful while approaching conflict management.
  • Adaptability and Continuous Learning: Ability to remain composed and rational in adverse or confrontational situations. Must be able to deal with complex factors, adapt existing methods, make and influence decisions guided by established policies and procedures. Ongoing learner; exhibits insatiable curiosity and an interest in self-improvement.