Healthcare Account Manager
4 weeks ago
Hma INC is the premier third-party health plan administrator across the PNW and beyond. We deliver customized health plans to medium to large-size employers, offering high-quality, affordable healthcare options supported by best-in-class customer service.
Job SummaryWe are seeking a skilled Account Manager to join our team. As the primary point of contact for clients and brokers, this role is responsible for building strong relationships, retaining clients, and executing health care strategies and initiatives.
Key Responsibilities- Manage a book of business of 12-15 clients, providing white glove service and representing client success
- Participate in finalist meetings and implementations, owning the preparation, delivery, and execution of renewal strategies
- Build strong relationships with key stakeholders, demonstrating Hma INC value and recommending products and services relevant to client needs
- Regularly update CRM to communicate client and broker activities across the organization
- Bring new insights from industry events, client and broker meetings, and competitor information to supplement client success strategy
- Serve as a subject matter expert for client success functions, participating in projects as needed
- BA degree in healthcare-related field, communications, or business administration
- WA State Agents License, Life & Disability, or other professional designation (e.g., CEBS, HIAA) preferred upon hire
- 1-2 years' experience in the health insurance industry
- 1-2 years working directly with clients/brokers
- 2 years of account management experience
- Extensive knowledge of ERISA, Benefit Plan Management, Self-Funded Benefit Plans, and Stop Loss
- Strong written and verbal communication skills
- Professional presence and appearance
- Ability to engage in community/networking opportunities outside of normal business hours
Hma INC provides a comprehensive total rewards package, including competitive pay, annual incentive, medical, dental, and vision insurance, 401K retirement plan with match, generous PTO and holidays, onsite gym facility, gym subsidy, Life, AD&D, Short-Term and Long-Term Disability Insurances, Employee Assistance Plan, free parking, and easy freeway access to I-405 and I-520.
We are an Equal Opportunity Employer and require a background screen prior to employment. Hma INC employees may encounter protected health information (PHI) in the regular course of their work, which shall be used and disclosed on a need-to-know-basis and according to Hma INC's standard policies and procedures.
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