IT Support Specialist

1 week ago


Prescott, Arizona, United States Kavaliro Full time

Position Title: IT Technician - Desktop/Helpdesk

Contract Duration: This role is a contract position that renews annually.

Compensation: $25 per hour.

Benefits:

Contractors in this role are entitled to 80 hours of Paid Time Off, 11 Holidays, and accrue Sick Time at a rate of 1 hour for every 30 hours worked, with a maximum rollover of 24 hours each year. Performance-based raises may be available.

Work Environment: 100% On-site

Reporting Structure: Reports to the Supervisor of Remote Client Operations and Support

Key Skills and Requirements:

Proven experience in delivering exceptional customer service, both face-to-face and via phone.

Proficient in installing, supporting, and troubleshooting various technologies, including Windows OS, Office 365, ServiceNow, and peripheral devices such as printers and mobile gadgets.

Preferred Skills:

Willingness to create technical documentation.

Experience with SCCM and PowerShell.

Job Overview:

Kavaliro is looking for an IT Technician specializing in Desktop/Helpdesk support. The technician will serve as the primary contact for end users seeking assistance and maintenance within the desktop computing environment. Responsibilities include installing, diagnosing, repairing, maintaining, and upgrading all PC hardware and equipment to ensure optimal performance. This role also involves configuring, managing, and troubleshooting network printers and multifunction devices, as well as providing audio and visual support for events. Support may be delivered in person, remotely, via telephone, or through email.

Essential Technical Skills:

  • Strong troubleshooting capabilities for client computers.
  • Technical expertise in PC and desktop hardware and their components.
  • Hands-on experience in hardware troubleshooting.
  • Knowledge of current protocols, operating systems, and standards.
  • Ability to operate tools, components, and peripheral accessories.
  • Capability to read and comprehend technical manuals and procedural documentation.
  • Familiarity with Active Directory.
  • Proficient in Windows-based operating systems.
  • Excellent communication skills, both written and verbal.
  • Strong knowledge of Microsoft Office applications.

Essential Non-Technical Skills:

  • Ability to work independently and collaboratively within a team.
  • Flexibility to adjust tasks as priorities change throughout the day.
  • Strong interpersonal skills.
  • Capability to lift up to 50 pounds.
  • Good driving record.
  • Experience with ticketing systems, such as ServiceNow.
  • Maintain up-to-date documentation.

Desirable Skills:

  • Experience in an enterprise environment.
  • Familiarity with supporting iPhones and iPads.
  • Knowledge of enterprise applications, including Microsoft M365 (SharePoint, Teams), RSA SecurID, Microsoft Authenticator, and Microsoft Software Center Console Management (SCCM).


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