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IT Support Specialist
2 months ago
Position Title: IT Technician - Desktop/Helpdesk
Contract Duration: This role is structured as a 12-month contract with the potential for annual renewal.
Compensation: $25 per hour.
Benefits:
All contractors within this division are entitled to 80 hours of Paid Time Off, 11 Holidays, and accrue Sick Time (1 hour for every 30 hours worked, with a rollover of up to 24 hours each year). Candidates may also be eligible for annual salary increases based on performance evaluations.
Work Arrangement: 100% On-site
Reporting Structure: Reports to the Supervisor of Remote Client Operations and Support
Key Skills and Requirements:
• Proven experience in delivering exceptional customer service, both face-to-face and via telephone.
• Proficient in installing, supporting, and troubleshooting technologies such as Windows OS, Office 365, ServiceNow, and various peripherals including printers and mobile devices.
Desirable Skills:
• Willingness and ability to create technical documentation.
• Familiarity with SCCM and PowerShell.
Job Overview:
The organization is in search of an IT Technician specializing in Desktop/Helpdesk support. This role serves as the primary point of contact for end users seeking assistance and maintenance within the desktop computing environment. Responsibilities include the installation, diagnosis, repair, maintenance, and upgrading of all PC hardware and equipment to ensure optimal performance. This position also involves the configuration, management, maintenance, and troubleshooting of network printers and multifunction devices, as well as providing audio and visual support for events. Support may be delivered in person, remotely, via telephone, or through email in a timely and precise manner.
Essential Technical Skills:
• Strong troubleshooting capabilities for client computers.
• Technical expertise in PC and desktop hardware components.
• Hands-on experience with hardware troubleshooting.
• Knowledge of current protocols, operating systems, and standards.
• Proficient in using tools, components, and peripheral accessories.
• Ability to comprehend technical manuals, procedural documentation, and OEM guides.
• Familiarity with Active Directory.
• Strong understanding of Windows-based operating systems.
• Excellent communication skills, both written and verbal.
• Solid knowledge of Microsoft Office applications.
Essential Non-Technical Skills:
• Ability to work independently and collaboratively within a team.
• Flexibility to adjust tasks throughout the day in response to changing priorities.
• Strong interpersonal skills are essential.
• Capability to lift up to 50 pounds.
• Good driving record.
• Familiarity with ticketing systems, such as ServiceNow.
• Maintain current documentation.
Preferred Qualifications:
• Experience in an enterprise environment is advantageous.
• Familiarity with supporting iPhones and iPads.
• Knowledge of enterprise applications, including:
• Microsoft M365 (SharePoint, Teams)
• RSA SecurID
• Microsoft Authenticator
• Microsoft Software Center Console Management (SCCM)
