IT Support Specialist

1 week ago


Prescott, Arizona, United States Kavaliro Full time

Position Title: IT Technician - Desktop/Helpdesk

Contract Duration: This role is a contract position that is subject to annual renewal.

Compensation: $25 per hour.

Benefits:

All contractors in this division receive 80 hours of Paid Time Off, 11 Holidays, and accrue Sick Time (1 hour for every 30 hours worked, with a rollover of up to 24 hours each year). Candidates may be eligible for annual raises based on performance evaluations.

Work Arrangement: 100% On-site

Reporting Structure: Reports to the Supervisor of Remote Client Operations and Support

Essential Skills and Qualifications:

Proven experience in delivering exceptional customer service, both face-to-face and via telephone.

Proficient in installing, supporting, and troubleshooting technologies such as Windows OS, Office 365, ServiceNow, and peripherals including printers and mobile devices.

Desirable Skills:

Willingness and capability to create technical documentation.

Experience with SCCM and PowerShell.

Job Overview:

Kavaliro is seeking a skilled IT Technician (Desktop/Helpdesk) to serve as a primary contact for end users requiring support and maintenance within the desktop computing environment. Responsibilities include installing, diagnosing, repairing, maintaining, and upgrading all PC hardware and equipment to ensure optimal workstation functionality. This role also involves configuring, managing, maintaining, and troubleshooting network printers and multifunction devices, as well as providing audio and visual support for events. Support is delivered in person, remotely, by phone, or via email in a timely and precise manner.

Technical Competencies Required:

  • Strong troubleshooting skills for client computers.
  • Technical knowledge of PC and desktop hardware components.
  • Hands-on experience with hardware troubleshooting.
  • Familiarity with current protocols, operating systems, and standards.
  • Ability to operate tools, components, and peripheral accessories.
  • Capability to read and comprehend technical manuals and procedural documentation.
  • Understanding of Active Directory.
  • Knowledge of Windows-based operating systems.
  • Excellent communication skills, both written and verbal.
  • Strong proficiency in Microsoft Office applications.

Non-Technical Skills Required:

  • Ability to work independently and collaboratively within a team.
  • Flexibility to adjust work priorities as needed.
  • Strong interpersonal skills.
  • Physical capability to lift up to 50 pounds.
  • Good driving record.
  • Familiarity with ticketing systems, such as ServiceNow.
  • Commitment to maintaining up-to-date documentation.

Preferred Qualifications:

  • Experience in an enterprise environment.
  • Familiarity with supporting iPhones and iPads.
  • Knowledge of enterprise applications, including:
    • Microsoft M365 (SharePoint, Teams)
    • RSA SecurID
    • Microsoft Authenticator
    • Microsoft Software Center Console Management (SCCM)


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