IT Support Specialist

2 weeks ago


Prescott, Arizona, United States Kavaliro Full time

Position Title: IT Technician - Desktop/Helpdesk

Contract Duration: This is a 12-month contract that is subject to annual renewal.

Compensation: $25 per hour.

Benefits:

All contractors within this team are entitled to 80 hours of Paid Time Off, 11 Holidays, and accrue Sick Time (1 hour for every 30 hours worked, with a rollover of up to 24 hours each year). Candidates may be eligible for annual raises based on performance evaluations.

Work Arrangement: 100% On-site

Reporting Structure: Reports to the Supervisor of Remote Client Operations and Support

Key Skills and Requirements:

Proven experience in delivering exceptional customer service, both face-to-face and via telephone.

Proficient in installing, supporting, and troubleshooting technologies such as Windows OS, Office 365, ServiceNow, and various peripherals including printers and mobile devices.

Preferred Skills:

Ability and eagerness to create technical documentation.

Experience with SCCM and PowerShell is a plus.

Job Overview:

Kavaliro is looking for an IT Technician (Desktop/Helpdesk) to serve as a primary contact for end users requiring support and maintenance within the desktop computing environment. Responsibilities include the installation, diagnosis, repair, maintenance, and upgrading of all PC hardware and equipment to ensure optimal workstation functionality. This role also involves the configuration, management, maintenance, and troubleshooting of network printers and multifunction devices, as well as providing audio and visual support for events. Support is delivered in person, remotely, by phone, or via email in a timely and accurate manner.

Essential Technical Skills:

  • Strong troubleshooting abilities for client computers.
  • Technical expertise in PC and desktop hardware and their components.
  • Hands-on experience with hardware troubleshooting.
  • Working knowledge of current protocols, operating systems, and standards.
  • Ability to operate tools, components, and peripheral accessories.
  • Capability to read and comprehend technical manuals, procedural documentation, and OEM guides.
  • Familiarity with Active Directory.
  • Knowledge of Windows-based operating systems.
  • Excellent communication skills, including written, email, documentation, and verbal.
  • Strong proficiency in Microsoft Office applications.

Essential Non-Technical Skills:

  • Ability to work effectively both independently and as part of a team.
  • Flexibility to adjust planned work throughout the day in response to changing priorities.
  • Strong interpersonal skills are essential.
  • Capability to lift up to 50 pounds.
  • Good driving record.
  • Familiarity with ticketing systems, such as ServiceNow.
  • Commitment to maintaining up-to-date documentation.

Desirable Qualifications:

  • Experience in an enterprise environment is preferred.
  • Familiarity with supporting iPhones and iPads.
  • Knowledge of enterprise applications, including:
    • Microsoft M365 (SharePoint, Teams)
    • RSA SecurID
    • Microsoft Authenticator
    • Microsoft Software Center Console Management (SCCM)


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