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Desktop Support Specialist

2 months ago

Prescott, Arizona, United States Kavaliro Full time
Job Summary

Kavaliro is seeking a skilled Desktop Support Technician to join our team. As a Desktop Support Technician, you will be responsible for providing technical support and maintenance for our clients' desktop computing environment.

Key Responsibilities
  • Install, diagnose, repair, maintain, and upgrade all PC hardware and equipment to ensure optimal workstation performance.
  • Configure, manage, maintain, and troubleshoot network printers and multifunction devices.
  • Troubleshoot and provide audio and visual support for events.
  • Provide technical support and maintenance for our clients' desktop computing environment.
Requirements
  • Strong general troubleshooting skills - client computers.
  • Technical knowledge of PC and desktop hardware and their internal components.
  • Hands-on hardware troubleshooting experience.
  • Working technical knowledge of current protocols, operating systems, and standards.
  • Ability to operate tools, components, and peripheral accessories.
  • Able to read and understand technical manuals, procedural documentation, and OEM guides.
  • Familiarity of Active Directory.
  • Knowledge of Windows-based operating systems.
  • Strong communication skills, including written, documentation, and verbal.
  • Strong knowledge of Microsoft Office applications.
Preferred Qualifications
  • Experience working in an enterprise environment.
  • Familiarity with supporting iPhone and iPads.
  • Familiarity with enterprise Applications, including:
    • Microsoft M365 (SharePoint, Teams)
    • RSA SecurID
    • Microsoft Authenticator
    • Microsoft Software Center Console Management (SCCM)