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IT Support Specialist

2 months ago

Prescott, Arizona, United States Kavaliro Full time

Position Title: IT Technician - Desktop/Helpdesk

Contract Duration: This is a 12-month contract that has the potential for annual renewal.

Compensation: $25/hour.

Benefits:

All contractors within this team are entitled to 80 hours of Paid Time Off, 11 Holidays, and accrue Sick Time (1 hour for every 30 hours worked, with a rollover of up to 24 hours each year). Candidates may be eligible for annual raises based on performance evaluations.

Work Environment: 100% On-site

Reporting Structure: Reports to the Supervisor of Remote Client Operations and Support

Essential Skills and Requirements:

Proven experience in delivering exceptional customer service both face-to-face and via telephone.

Proficient in installing, supporting, and troubleshooting technologies such as Windows OS, Office 365, ServiceNow, and peripherals including printers and mobile devices.

Preferred Skills:

Willingness and capability to create technical documentation.

Experience with SCCM and PowerShell.

Job Overview:

Kavaliro is seeking to engage an IT Technician (Desktop/Helpdesk). The IT Technicians serve as the primary point of contact for end users requiring support and maintenance within the desktop computing framework of the organization. Responsibilities include the installation, diagnosis, repair, maintenance, and enhancement of all PC hardware and equipment to ensure optimal workstation functionality. This role also encompasses the configuration, management, maintenance, and troubleshooting of network printers and multifunction devices, as well as providing audio and visual support for events. Support is delivered in person, remotely, by phone, or via email in a timely and precise manner.

Technical Proficiencies Required:

  • Strong troubleshooting abilities for client computers.
  • Technical expertise in PC and desktop hardware and their internal components.
  • Hands-on experience in hardware troubleshooting.
  • Working knowledge of current protocols, operating systems, and standards.
  • Ability to operate tools, components, and peripheral accessories.
  • Capable of reading and comprehending technical manuals, procedural documentation, and OEM guides.
  • Familiarity with Active Directory.
  • Knowledge of Windows-based operating systems.
  • Excellent communication skills, including written, email, documentation, and verbal.
  • Strong proficiency in Microsoft Office applications.

Non-Technical Skills Required:

  • Ability to work independently and collaboratively within a team.
  • Flexibility to adjust planned work in response to shifting priorities.
  • Strong interpersonal skills are essential.
  • Capacity to lift up to 50 pounds.
  • Good driving record.
  • Familiarity with ticketing systems, such as ServiceNow.
  • Maintain current documentation.

Desired Qualifications:

  • Experience in an enterprise environment is preferred.
  • Familiarity with supporting iPhones and iPads.
  • Knowledge of enterprise applications, including:
    • Microsoft M365 (SharePoint, Teams)
    • RSA SecurID
    • Microsoft Authenticator
    • Microsoft Software Center Console Management (SCCM)