Employee Benefits Relationship Manager
4 weeks ago
As an Employee Benefits Relationship Manager at Insight Global, you will serve as the primary contact for clients, acting as a liaison and internal client advocate. This role requires a comprehensive understanding of group health portfolios and internal services, with the ability to coordinate communication among various business partners.
Key Responsibilities
• Manage client relationships by building trust, rapport, and understanding insurance needs
• Provide proactive, personalized support and act as the primary contact between clients and insurance carriers
• Continuously provide insurance expertise to clients by managing benefit renewals, supporting Open Enrollment, and preparing quote proposals & benefit guides
• Assist clients in designing and implementing employee benefits programs, including group health, dental, vision, life, disability insurance, and other ancillary coverages
• Handle all aspects of benefits renewals, including negotiating with carriers to secure the best rates and terms for clients
• Conduct virtual meetings with clients to review benefits plans and make recommendations for improvements or changes
• Resolve benefit service issues such as enrollments, carrier billing, coverage, and claims
• Maintain accurate and up-to-date records of all client interactions, benefits plans, and compliance documentation
Requirements
• At least 2-3 years of related insurance experience
• Life & Health Insurance Producer License
• Bachelor's degree preferred
• Previous insurance industry experience with a brokerage or agency environment
• Experience with Benefits Administration platforms: Ease, Employee Navigator, Flock
• Experience with insurance quoting platforms: Zywave
• Relationship/Account management experience
• Demonstrated proficiency in managing client relationships with multiple products
• Extensive experience building relationships and understanding a client's needs
• Prior experience managing service recovery
• Previous experience with HCM software: Oracle, Workday, ADP, UKG
What We Offer
• Competitive benefit packages, including medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options
• 401k retirement account access with employer matching
• Paid sick leave and/or other paid time off as provided by applicable law
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