Employee Benefits Relationship Manager

4 weeks ago


Louisville, Kentucky, United States Insight Global Full time
Job Summary

As an Employee Benefits Relationship Manager at Insight Global, you will serve as the primary contact for clients, acting as a liaison and internal client advocate. This role requires a comprehensive understanding of group health portfolios and internal services, with the ability to coordinate communication among various business partners.

Key Responsibilities

• Manage client relationships by building trust, rapport, and understanding insurance needs
• Provide proactive, personalized support and act as the primary contact between clients and insurance carriers
• Continuously provide insurance expertise to clients by managing benefit renewals, supporting Open Enrollment, and preparing quote proposals & benefit guides
• Assist clients in designing and implementing employee benefits programs, including group health, dental, vision, life, disability insurance, and other ancillary coverages
• Handle all aspects of benefits renewals, including negotiating with carriers to secure the best rates and terms for clients
• Conduct virtual meetings with clients to review benefits plans and make recommendations for improvements or changes
• Resolve benefit service issues such as enrollments, carrier billing, coverage, and claims
• Maintain accurate and up-to-date records of all client interactions, benefits plans, and compliance documentation

Requirements

• At least 2-3 years of related insurance experience
• Life & Health Insurance Producer License
• Bachelor's degree preferred
• Previous insurance industry experience with a brokerage or agency environment
• Experience with Benefits Administration platforms: Ease, Employee Navigator, Flock
• Experience with insurance quoting platforms: Zywave
• Relationship/Account management experience
• Demonstrated proficiency in managing client relationships with multiple products
• Extensive experience building relationships and understanding a client's needs
• Prior experience managing service recovery
• Previous experience with HCM software: Oracle, Workday, ADP, UKG

What We Offer

• Competitive benefit packages, including medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options
• 401k retirement account access with employer matching
• Paid sick leave and/or other paid time off as provided by applicable law

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