Client Relationship Manager

5 days ago


Louisville, Kentucky, United States Schneider Electric Full time
Job Overview

As a Client Manager at Schneider Electric, you will be responsible for building and maintaining strong relationships with clients, acting as the primary point of contact for a specific client portfolio. Your goal will be to deliver exceptional customer service, ensuring that clients receive the best possible experience and outcomes.

Key Responsibilities
  • Develop and execute a client strategy, ensuring delivery of customer commitments and adherence to key performance metrics.
  • Lead negotiations and manage client contract renewals to secure revenue growth and assist clients in achieving their sustainability objectives.
  • Work closely with sales teams to showcase Schneider Electric's offerings and identify potential solutions for clients.
  • Become an expert on clients' business operations, sustainability goals, key personnel, and industry challenges.
  • Master and instruct clients on the use of Schneider Electric's Resource Advisor software.
  • Travel up to 15% of the time to meet with clients and attend industry events.
Requirements
  • A bachelor's degree and at least 5 years of experience with direct customer interaction in sales or client relations, or an equivalent background.
  • Project management capabilities, including the use of Gantt Charts.
  • The ability to assign tasks to team members and work collaboratively across departments.
  • A commitment to ethical conduct and a strong personal character.
  • Excellent verbal and written communication abilities.
  • Digital proficiency, including Word, Excel, and PowerPoint, as well as the ability to employ AI tools for enhanced efficiency.
What We Offer

At Schneider Electric, we value diversity, equity, and inclusion. We strive to create a workplace that is welcoming and inclusive for all employees, regardless of their background, culture, or identity. We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.

We are committed to making a positive impact on the environment and society. Our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - guide our actions and decisions. We believe that everyone has the potential to be an IMPACT Maker, and we encourage our employees to contribute to our mission of creating a more sustainable and resilient world.


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