Hotel Operations Manager

3 weeks ago


Santa Monica, California, United States Crescent Services Full time

The Hampton Inn & Suites Santa Monica is seeking a seasoned and results-driven General Manager to lead our team at this vibrant property located just steps from the iconic Santa Monica Pier.

At Crescent Services, we are a team of hospitality professionals that are deeply connected to and proud of the exceptional experiences we provide for our guests. We understand what it takes to be a part of something great, and we will encourage you to bring your true self to work every day, celebrate you, and cheer you on as you shine bright in your career journey.

We offer a comprehensive benefits package, including an excellent compensation package with a salary range between $100,000.00 and $120,000.00 annually, operational incentive plan eligibility, an exceptional benefit plan for eligible associates and their family members, 401K matching program for eligible associates, and discounts with our Crescent managed properties in North America for you and your family members.

In this role, the General Manager will create and maintain a customer-driven hotel with a member-keeping vision that inspires the associates to do their best. The General Manager will oversee the quality process to ensure customer satisfaction by consistent delivery of both product quality and service in accordance with hotel's profitability goals.

The General Manager will perform administrative duties, including reading and writing reports, dictating memorandums, and orally communicating with guests, managers, corporate office, local associations, etc. The General Manager will also interview, train, hire, supervise, and counsel department managers in the efficient operation of their respective area(s).

The General Manager will participate in community affairs and maintain a positive public image for Crescent and hotel. The General Manager will communicate both verbally and in writing to provide clear direction to staff and physically tour and visually inspect property on a daily basis.

Required skills and abilities include two to five years' experience as a hotel General Manager, working knowledge of financial/accounting procedures, prior general knowledge of California labor/employment law, experience leading in a union environment, and Hilton hotel experience is highly desired.

We are an equal opportunity employer and are committed to providing a work environment that is free from discrimination and harassment. We are proud to be an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.



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