Hotel Operations Manager

3 weeks ago

Santa Barbara, California, United States Hilton Worldwide Full time

About the Opportunity

Hilton Worldwide is seeking a highly skilled General Manager to lead our team at the Hilton Santa Barbara Beachfront Resort. As a General Manager, you will be responsible for managing daily hotel operations and providing overall leadership in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

Your Role

As the General Manager, you will be responsible for performing the following tasks to the highest standards:

  • Lead, direct and manage all hotel operations including, but not limited to hotel budgeting and forecasting, strategic planning, leading service initiatives, leading and managing balanced scorecard performance, implementing and complying with all company policies and standards, overseeing sales and marketing initiatives, leading and developing the executive team, responding to guests inquiries and resolving concerns and hotel-wide meeting participation and facilitation.
  • Ensure guest and team member satisfaction.
  • Monitor and develop team member performance, particularly the executive team and department heads, to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward.
  • Recruit, interview and train team members.
  • Oversee service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurements.
  • Identify operational performance, productivity and efficiency gaps and implement measures to correct those deficiencies.
  • Serve as primary liaison with hotel owners and corporate entities.

Requirements

We are looking for a candidate with a minimum of 3 years General Manager experience managing a property with $25M or greater revenue or 5 years Hotel Manager experience managing a property with $50M or greater revenue. Success in building strong service cultures, increasing team member engagement and guest loyalty is also essential. A thorough understanding of revenue management and commercial strategies, as well as the ability to build and maintain successful ownership relationships and partnerships, are also required.

About Hilton Worldwide

Hilton Worldwide is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.

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