Restaurant Office Administrator

5 days ago


Milwaukee, Wisconsin, United States Cooper's Hawk Winery & Restaurant Full time
Restaurant Office Administrator Job Description

As a Restaurant Office Administrator at Cooper's Hawk Winery & Restaurants, you will play a vital role in ensuring the smooth operation of our office and private events. You will work closely with the General Manager and Restaurant Support Center to provide administrative support, execute tasks, and maintain a high level of guest service.

Key Responsibilities:
  • Oversee and maintain all back-office procedures and administrative systems
  • Track and manage marketing collateral, office supplies, and uniform inventory
  • Manage gratuity systems and daily cash reconciliation
  • Prepare and process invoices in the Compeat system
  • Process vacation requests and other payroll-related matters
  • Enter Wine Club Membership data
  • Answer phone calls and assist guests using the reservation system
  • Support team members with policy, payroll, and benefits questions
  • Partner with the General Manager and Restaurant Support Center to ensure policies and procedures are followed
  • Assist with onboarding new managers and training office assistants
  • Track health and safety certifications for team members and managers
  • Maintain back-office organization, cleanliness, and security
  • Manage events using Tripleseat and Eventbrite Systems
  • Coordinate appointments and scheduling of events
  • Conduct post-event follow-up to ensure guest satisfaction
  • Coordinate monthly Wine Club Events
  • Retrieve custom event décor, amenities, or services
  • Track event finances and reconcile banquet deposits and final payments
  • Maintain inventory of banquet materials and supplies
Requirements:
  • Must represent Cooper's Hawk values
  • Six months of supervisory experience
  • Cash handling experience
  • One year of event planning experience required
  • Self-starter with problem-solving skills and attention to detail
  • Excellent verbal and written communication skills
  • Ability to manage competing priorities and meet deadlines
  • Commitment to creating a positive and professional work environment
  • Proficiency in Microsoft Office Suite
  • Preferred certifications include ServSafe and state/local licensing requirements

Cooper's Hawk Winery & Restaurants is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law.



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