Cloud Contact Center Solution Leader

2 weeks ago


Minneapolis, Minnesota, United States Optum Full time
Job Description

The Contact Center Enterprise Architect will be responsible for developing and driving long-term architectural strategy for contact center capabilities, aligning with business objectives and customer experience goals. This position requires strong technical skills, as well as the ability to communicate complex technical information to non-technical stakeholders.

The ideal candidate will have a strong background in cloud contact center solutions, as well as expertise in AI/ML technologies. They will also have experience working with contact center technology like Salesforce, Pega, Genesys, and Amazon Connect.

Responsibilities
  • Develop and drive long-term architectural strategy for contact center capabilities.
  • Facilitate product capability strategy and support strategic architecture planning and transformation.
  • Define and enforce architectural principles, standards, and best practices.

Location: Minneapolis, MN. Work arrangement: Flexible remote work options available.



  • Minneapolis, Minnesota, United States Capella University Full time

    The Cloud Solutions Architect Leader will play a pivotal role in designing, implementing, and maintaining cloud solutions that drive our organization's growth and success. This strategic position involves collaborating closely with technical and business teams to understand their needs, assess current infrastructure, and recommend cloud-based alternatives...


  • Minneapolis, Minnesota, United States UnitedHealth Group Full time

    About OptumOptum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best.We strive to foster a culture guided by diversity and...


  • Minneapolis, Minnesota, United States Voya Financial Full time

    Voya Financial is seeking a highly skilled and experienced Technical Lead to join our Contact Center Technology team. As a Sr Genesys Cloud Developer/Lead, you will be responsible for leading the development and implementation of complex Contact Center solutions using Genesys Cloud CX.You will work closely with cross-functional teams to design, build, and...


  • Minneapolis, Minnesota, United States Wipro Full time

    About the RoleWe are seeking a Cloud Architecture Leader to join our team at Wipro. As a key member of our organization, you will be responsible for designing and implementing cloud-based architectural solutions that drive business growth and customer satisfaction.ResponsibilitiesDevelop and implement cloud-based architectural solutions that ensure...


  • Minneapolis, Minnesota, United States Capella University Full time

    Job Title: Principal Cloud Solution ArchitectJob Summary:Capella University is seeking a highly skilled Principal Cloud Solution Architect to lead the design, implementation, and maintenance of our cloud solutions.Key Responsibilities:Design and build cloud-based systems that meet our technical and business needs.Collaborate with technical teams to create...


  • Minneapolis, Minnesota, United States Coforge Full time

    At Coforge, we are seeking a talented Cloud Solutions Architect to join our team. The ideal candidate will have experience in designing and implementing cloud-based solutions using AWS services.We offer a competitive salary range of $120,000 - $180,000 per year, depending on experience, for this position in Minneapolis, MN.The job description...


  • Minneapolis, Minnesota, United States Omni Inclusive Full time

    {"Responsibilities": {"1": "Provide technical leadership and direction to team members in the design and implementation of cloud native solutions using AWS cloud architecture.", "2": "Collaborate with cross-functional teams to identify and implement cloud migration strategies and cloud service integrations with in-house applications and systems.", "3":...


  • Minneapolis, Minnesota, United States CapB InfoteK Full time

    OverviewCapB InfoteK is a global leader in IT Solutions and Managed Services, driving innovation with cutting-edge products and solutions across digital transformations. Our R&D focuses on cloud, AI/ML, IoT, blockchain, and more.


  • Minneapolis, Minnesota, United States Optum Full time

    Role OverviewThe Contact Center Enterprise Architect will play a crucial role in developing and driving long-term architectural strategy for contact center capabilities, aligning with business objectives and customer experience goals.This position requires strong healthcare and regulatory experience, as well as the ability to facilitate product capability...


  • Minneapolis, Minnesota, United States Next Level Business Services, Inc. Full time

    About the RoleWe are seeking an experienced Cloud Solutions Architect to lead our technical architecture efforts and design innovative solutions for our clients.Key ResponsibilitiesOwning technical decisions for our cloud infrastructure, ensuring scalability and reliability.Designing data conversion needs and interfaces to automate processes as integrated...


  • Minneapolis, Minnesota, United States Search Leaders Full time

    About the Role:We are seeking an experienced Cloud Architect to lead our cloud infrastructure initiatives. The ideal candidate will have a strong background in cloud computing, network security, and system administration. Key responsibilities include designing and implementing cloud-based solutions, optimizing network performance, and ensuring data...


  • Minneapolis, Minnesota, United States Luminary Group LLC Full time

    Luminary Group LLC is a leading provider of innovative medical device solutions, and we are currently seeking an experienced Cloud Solutions Architect to lead our team in designing, developing, and implementing cutting-edge cloud-based systems on the Azure platform.Job OverviewThis role requires a highly skilled individual with expertise in Azure cloud...


  • Minneapolis, Minnesota, United States Luminary Group LLC Full time

    Luminary Group LLC is seeking a skilled Cloud Solutions Architect with expertise in Azure to lead the design, development, and implementation of medical device solutions.Job DescriptionLead a team of developers and engineers in designing and implementing medical device solutions on the Azure platform.Collaborate with cross-functional teams to understand...


  • Minneapolis, Minnesota, United States C4 Technical Services Full time

    Job Overview:C4 Technical Services is seeking a Cloud Solutions Engineer to join our team. In this role, you will be responsible for designing and implementing cloud-based solutions using the Salesforce platform. This includes developing high-quality applications using Apex and SOQL, as well as collaborating with business stakeholders to ensure that...


  • Minneapolis, Minnesota, United States Emergent Software Full time

    Job Description: As a Senior Software Architect at Emergent Software, you will be responsible for leading technical teams, designing and implementing software solutions, and collaborating with clients to understand their business needs. You will work closely with our team of talented engineers to deliver high-quality software solutions that meet our clients'...


  • Minneapolis, Minnesota, United States CapB InfoteK Full time

    CapB InfoteK is a global leader in IT solutions and managed services. Our R&D focuses on delivering cutting-edge products and solutions across digital transformations from cloud to ERP, CRM, and HRMS integration.We are seeking a skilled Software Developer to work with us on salaried or contract basis. The position is based out of Minneapolis, MN.The...


  • Minneapolis, Minnesota, United States University of Minnesota Full time

    About the Job: The University of Minnesota Office of Information Technology (OIT) develops and maintains mission-critical applications for our institution. As a Cloud Engineer, you will be part of our Cloud Enablement team and closely partner with the Data Platform team to implement a multi-container Oracle Cloud Infrastructure (OCI) environment in support...


  • Minneapolis, Minnesota, United States Emergent Software Full time

    Emergent Software is a fast-growing software development company that offers a range of exciting opportunities for talented individuals. As a Microsoft Cloud Software Architect, you will have the chance to work on cutting-edge projects and collaborate with a diverse team of experts. Our company values innovation, teamwork, and customer satisfaction, and we...


  • Minneapolis, Minnesota, United States Cognizant Full time

    At Cognizant, we are seeking an experienced Cloud Infrastructure Solutions Architect to join our team. With over a decade of experience, this position emphasizes collaboration, innovation, and mentorship to ensure that cloud infrastructure initiatives align with business goals and best practices.As a Cloud Infrastructure Solutions Architect, you will play a...


  • Minneapolis, Minnesota, United States Aloden, Inc. Full time

    Job Description: Aloden, Inc. is seeking a seasoned Cloud Security Engineer to join our team in Minneapolis, Minnesota.As a key member of our security team, you will design, implement, and maintain security solutions for cloud environments, primarily focusing on GCP and Azure. Your expertise in cloud security best practices and implementations will ensure...