Insurance Customer Service Representative
5 days ago
Dacotah Bank is seeking a highly motivated and customer-focused Insurance Customer Service Agent to join our team. As a key member of our insurance team, you will play a vital role in enhancing customer relationships and building trust with our clients.
Key Responsibilities- Provide Exceptional Customer Service: Respond promptly and courteously to customer inquiries, resolving issues and concerns in a professional and timely manner.
- Maintain a Positive Work Ethic: Demonstrate a strong commitment to success, maintaining a positive and productive work environment.
- Manage Agency Systems: Ensure the accuracy and efficiency of our agency management system, maintaining up-to-date records and information.
- Support Policy Changes: Assist customers with policy modifications, ensuring seamless transitions and minimal disruption.
- Stay Informed: Participate in ongoing educational opportunities to stay current with industry developments, advancements, and best practices.
- Support Team Members: Collaborate with colleagues to achieve agency performance goals, providing support and guidance as needed.
- Perform Other Duties: Carry out additional responsibilities as assigned by management, contributing to the overall success of the team.
- Professional and Ethical Behavior: Demonstrate a commitment to professional and ethical behavior, upholding the highest standards of integrity and conduct.
- Effective Communication: Possess excellent verbal and written communication skills, with the ability to communicate effectively with customers, colleagues, and management.
- Tact and Diplomacy: Demonstrate the ability to use tact, diplomacy, and professionalism when interacting with customers and colleagues.
- Customer Focus: Prioritize excellent customer service, ensuring that customer needs are met and exceeded.
- Self-Motivation: Be a self-starter, highly motivated, and driven to achieve success.
- Attention to Detail: Demonstrate a detail-oriented approach, with a focus on accuracy and thoroughness.
- Software Aptitude: Possess the aptitude and willingness to learn various software applications relevant to this position.
- Competitive Salary: Receive a competitive salary, reflecting your value to the organization.
- Exceptional Benefits Package: Enjoy a comprehensive benefits package, including health insurance, dental insurance, health savings account, life insurance, paid vacation and sick time, and retirement plan options.
- Professional Growth: Pursue career growth and development opportunities in a professional and pleasant working environment.
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