Care Coordinator
14 hours ago
We are seeking a highly skilled and compassionate Care Navigator to join our team at ConcertoCare. As a Care Navigator, you will play a critical role in supporting our clinical teams in delivering exceptional care to our patients.
Key Responsibilities- Manage inbound calls and other forms of communication, providing a warm welcome and acting as an information resource for our patients and their caregivers.
- Schedule and coordinate in-home and virtual appointments, ensuring seamless communication and coordination with our care teams.
- Support medical records management, including processing inbound and outbound faxes, scanning and filing patient documents, and verifying insurance eligibility.
- Assist with processing orders and referrals, and participate in team huddles and organizational meetings as requested.
- Adhere to compliance policies, procedures, and standards of conduct, including all applicable laws and regulations.
- High school diploma or GED.
- 2+ years of experience working in a healthcare setting.
- 1+ year of call center experience or equivalent work experience.
- Certified/Registered Medical Assistant or experience as a Medical Assistant preferred.
- Demonstrated excellence in customer service and a commitment to patient care.
- Proficiency in telephony and medical record systems.
- Knowledge of medical record management and medical terminology.
- Knowledge of HIPAA rules and regulations to maintain patient confidentiality.
We offer a competitive total rewards package, including full healthcare coverage, a 401K with match, and a broad range of other health, wellness, and financial benefits. We are an Equal Opportunity Employer and welcome applications from diverse candidates.
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