Customer Service Advisor

3 days ago


Lansing, Michigan, United States U-Haul Full time
Overview: U-Haul is seeking a Customer Service Representative to join its team. This role involves providing exceptional customer service, assisting with equipment inspections and maintenance, and using technology to dispatch and return equipment. The ideal candidate will be friendly, motivated, and able to work in a fast-paced environment.

Salary: $40,000 - $60,000 per year, depending on experience.

Job Description: As a Customer Service Representative, you will be the face of U-Haul's exceptional service, ensuring customers get all the help they need on their journeys. Your responsibilities will include:
  • Assisting customers with U-Haul products and services.
  • Using smartphone-based U-Scan technology to manage rentals and inventory.
  • Moving and hooking up U-Haul trucks and trailers.
  • Cleaning and inspecting equipment on the lot.
  • Answering questions and educating customers about products and services.
  • Preparing rental invoices and accepting equipment returned from rental.
  • Installing hitches and trailer wiring.

Required Skills and Qualifications: To succeed in this role, you will need a valid driver's license, high school diploma or equivalent, and excellent communication skills.

Benefits: U-Haul offers a range of benefits, including career stability, opportunities for advancement, mindset app reimbursement, gym reimbursement program, health insurance & prescription plans, paid holidays, vacation, and sick days, life insurance, MetLaw Legal program, MetLife auto and home insurance, discounts on Apple products, Dell computers, cell phone plans, hotels, and more, 401(k) Savings Plan, Employee Stock Ownership Plan (ESOP), 24-hour physician available for kids, dental & vision plans, business travel insurance, You Matter EAP, LifeLock Identity Theft Protection, Critical Illness/Group Accident Insurance, Dave Ramsey's SmartDollar Program.

Work Environment: The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts or machines, fumes or irritant chemicals. May be required to use protective clothing or gear such as masks, goggles, gloves or shields.
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