Insurance Claims Advisor

4 days ago


Lansing, Michigan, United States Matt Moore - Farm Bureau Insurance Full time
Job Overview
At Matt Moore - Farm Bureau Insurance, we are seeking a skilled Insurance Claims Advisor to join our team. As an essential member of our customer-facing department, you will be responsible for delivering exceptional service to our clients while ensuring timely and accurate resolutions to their insurance-related inquiries.

Key Responsibilities:
  • Establishing strong relationships with customers through proactive communication and follow-up.
  • Responding promptly to customer inquiries via phone and email, addressing their concerns with empathy and professionalism.
  • Providing clear information about insurance policies, coverage details, and claims processes to support informed decision-making.
  • Assisting clients with policy changes, updates, and renewals in a seamless and efficient manner.

Requirements
  • Excellent communication skills, with the ability to articulate complex information clearly and concisely.
  • A customer-focused approach, with a passion for delivering exceptional service and building strong relationships.
  • Ability to work effectively in a fast-paced environment, prioritizing multiple tasks and meeting deadlines.

Compensation and Benefits
We offer a competitive salary range of $55,000 - $70,000 per annum, depending on experience. Additionally, we provide a comprehensive benefits package, including paid time off, growth opportunities, life insurance, and flexible working hours.

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