Associate Director of Patient Relations
4 weeks ago
University of Washington is seeking an Associate Director of Patient Relations to lead the Patient Relations department across both UWMC campuses and ambulatory care clinics. This key leader will set a vision for the department, including strategic initiatives to improve patient satisfaction based on trends at each campus.
Responsibilities:
• Ensure organizational response to complaints keeping with regulatory requirements and UWMC policy and procedures
• Budget oversight and development of an integrated approach at both healthcare entities
• Ensure that the Patient Relations Department is compliant with interpretive guidelines for Medicare and Medicaid Conditions of Participation
• Serve as primary contact for the Department of Health or other regulatory inquiries regarding patient complaints
• Supervise and provide guidance to the Patient Relations team
• Develop standard written correspondence to patient/family concerns which conforms with regulatory requirements regarding content and response time
Requirements:
• Bachelor's Degree in Social Work or other Clinical related field
• Five years of management level experience with progression of skills and leadership. Demonstrate leadership, organizational, management, and interpersonal skills
• Minimum five years' experience managing complaints and grievances
• Advanced verbal and written communication skills and be able to present and discuss information clearly
• Demonstrated competency in setting priorities for a team and overseeing work outputs and timelines. Ability to effectively develop and lead a team.
About the University of Washington:
The University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.
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