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Insurance Policy Specialist

1 month ago

Lansing, Michigan, United States State Farm Insurance Full time

State Farm Insurance

**Job Summary:**

As an Account Associate at State Farm Insurance, you will play a critical role in providing exceptional customer service and ensuring customer satisfaction.

**Key Responsibilities:**

* Assist customers with their insurance needs by providing accurate and timely information
* Process policy changes and updates in the system
* Handle incoming calls and emails from customers regarding policy inquiries and claims
* Collaborate with team members to resolve customer issues and ensure customer satisfaction
* Maintain customer records and update information as needed
* Provide exceptional customer service by addressing customer concerns and resolving problems in a professional and efficient manner
* Stay up to date with insurance products and industry trends to effectively assist customers
* Follow company policies and procedures to ensure compliance with regulations and guidelines
* Meet or exceed performance goals and targets set by the company
* Continuously improve knowledge and skills through training and development opportunities

**What We Offer:**

* A dynamic and supportive work environment
* Opportunities for professional growth and development
* Competitive compensation and benefits package

**Requirements:**

* High school diploma or equivalent required
* 1-2 years of customer service experience preferred
* Strong communication and problem-solving skills
* Ability to work in a fast-paced environment

**If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity