Insurance Escrow Specialist

4 weeks ago


Lansing, Michigan, United States First National Bank of America Full time

At First National Bank of America, we are seeking a detail-oriented Insurance Escrow Specialist to join our Loan Servicing Team. As an Insurance Escrow Specialist, you will be responsible for ensuring accurate and timely disbursement of insurance escrow funds and compliance with all regulatory guidelines.

This role will involve working with borrowers and insurers to accurately handle our borrower's insurance needs, providing exceptional service to all. The successful candidate will have an eye for detail, problem-solving abilities, a capability to work and prioritize in a fast-paced environment, and strong written and oral communication skills.

Key Responsibilities:

  • Monitor accounts to ensure insurance requirements are met, including placement and removal of force placed insurance in accordance to regulations when necessary
  • Certify accurate data entry of insurance policies and changes
  • Clear, concise and timely communication and follow up with borrowers, fellow employees, and insurance providers to answer insurance and escrow related questions
  • Review, evaluate and process requests to eliminate escrow accounts including knowledge of guidelines on requirements
  • Process and monitor insurance claims, handling document procurement and payouts

Requirements:

  • Excellent communication skills (telephone, e-mail, and in-person) and follow-through
  • Ability to prioritize tasks and meet deadlines in a fast-paced environment
  • Proficient use of Microsoft Word, Excel, and Outlook
  • Insurance or mortgage experience beneficial, but not required
  • Bilingual communication, in Spanish or Portuguese, desired, but not required

We celebrate and acknowledge efforts that exceed expectations, whether it's delivering added value to customers or supporting colleagues. Just as interest compounds over time, the little things we do can make a substantial difference.

First National Bank of America recognizes that the quality of our people is the foundation for our success. Attracting exceptional individuals who value a challenging work environment that rewards the contributions of its people is the cornerstone of our hiring philosophy.

Note: These statements are intended to describe the general nature and level of work involved for this job. It is not an exhaustive list of all responsibilities, duties, and skills required for this job.



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