Technical Support Specialist for Top Secret Clearances
5 days ago
About the Job Opportunity Technical Support Specialist for Top Secret Clearances
Company Overview: At Top Secret Clearance Jobs, we are dedicated to connecting highly skilled professionals with top-secret clearance opportunities. Our team of experts is committed to helping you find your next career opportunity and achieve success in a challenging and rewarding environment.
Salary: The estimated salary for this position is between $24.73 and $33.45 per hour, based on experience, location, and industry standards.
Job Description: We are seeking an experienced Help Desk Technician III who holds an active TS/SCI clearance to join our team at Lackland Air Force Base in San Antonio, Texas. As a Technical Support Specialist, you will be responsible for providing technical assistance to resolve hardware and software issues, maintaining system configurations, and ensuring compliance with security policies and guidelines.
Key Responsibilities:
- Provide customer interface support, including desktop management, end-user support, and help desk operations
- Resolve and document problems using ticketing systems, escalating issues as needed
- Maintain standard desktop configurations (SDC) images and ensure compliance with Air Force and organizational policies
- Support specialized network user devices and mission systems, including handheld wireless devices and remote desktop management
- Design, install, operate, maintain, and support messaging and collaboration services, including email and chat services
- Measure and provide weekly performance reports to Task Lead, Service Desk Lead, or COR, recommending improvements to increase efficiency
- Ensure all systems comply with IAVA, IAVB, and TCNO direction, reviewing, applying, testing, implementing patches, and updating reporting databases
Required Skills and Qualifications:
- 1+ years of directly related experience supporting help desk operations
- Associates degree in a related technical discipline or equivalent combination of education, technical certifications, or training
- CompTIA Security+ certification with valid CE status
Benefits: As a valued member of our team, you will enjoy a comprehensive benefits package, including medical plan options, dental plan options, vision plan, 401(k) plan, and paid time off, plus opportunities for professional growth and development.
Others: This is a regular full-time position with less than 10% travel required. Onsite work is mandatory at Lackland Air Force Base in San Antonio, Texas. If you are a motivated and skilled technical professional looking for a challenging and rewarding opportunity, apply today
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