Customer Service Manager Sales Operations

5 days ago

Brewster, Minnesota, United States Samsung Electronics America Full time
Job Title: Customer Service Manager Sales Operations

Samsung Electronics America is seeking a highly skilled Customer Service Manager Sales Operations to join our team. As a key member of our sales operations team, you will be responsible for leading the operational execution of our e-Commerce sales strategy, delivering value to our customers, and driving sales growth.

Key Responsibilities:
  • Lead the operational execution of the e-Commerce sales strategy, ensuring alignment with business objectives and customer needs.
  • Develop and implement data-driven strategies to increase traffic, click-through rate, conversion, average order value, and customer satisfaction.
  • Manage third-party teams to ensure efficient and effective service delivery, while maintaining high service levels and cost control.
  • Collaborate with training and content teams to ensure agents have a deep understanding of our products and the competition.
  • Provide governance to third-party service vendors, ensuring adherence to policies and procedures.
  • Own a regular analysis cadence for customer engagement reasons and track key performance metrics.
Requirements:
  • Bachelor's Degree with 6+ years of directly related experience in sales or service network operations.
  • Experience leading a sales function in an e-Commerce, retail, or consumer electronics company.
  • Project and program management expertise.
  • Team/People management, including day-to-day coaching.
  • Demonstrated competency in persuasive communication skills using both oral and written modes for internal and external personnel at all management and staff organizational levels.
  • Ability to lead a team of employees to a common goal.
  • Ability to work in a team environment to achieve personal and project team goals and to complete projects within established time frames.
About Samsung Electronics America:

Samsung Electronics America is a leader in mobile technologies, consumer electronics, home appliances, and enterprise solutions. We are committed to creating a best-in-class customer experience for our customers shopping on Samsung.com and the Samsung app Shop. Our vision is to be known by consumers as the 'go to' destination to buy Samsung products, where one can get the best-in-class e-Commerce shopping and customer service experience.

What We Offer:

At Samsung, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners, and communities.

Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation, please contact our Reasonable Accommodation Team (855-557-3247) or SEA_Accommodations_Ext@sea.samsung.com for assistance.

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