Customer Service Operations Manager

3 weeks ago


Chicago, Illinois, United States United Airlines Full time
Customer Service Operations Manager

The Customer Service Operations Manager is responsible for the day-to-day operational management and oversight of Customer Service activities for the Hub station. This includes ensuring safety, performance, and customer service standards are met.

Key Responsibilities:
  • Manage and oversee Customer Service activities
  • Ensure compliance with safety and performance standards
  • Develop and implement customer service strategies
  • Collaborate with cross-functional teams to achieve business objectives
Requirements:
  • Proven experience in customer service management
  • Strong leadership and communication skills
  • Ability to analyze data and make informed decisions
  • Knowledge of customer service principles and practices

United Airlines is committed to providing exceptional customer service and ensuring the safety and well-being of our customers and employees. If you are a motivated and results-driven individual with a passion for customer service, we encourage you to apply for this exciting opportunity.



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