Customer Service Operations Analyst
3 weeks ago
We are seeking a highly skilled Customer Service Operations Analyst to join our team at Wolters Kluwer. As a key member of our Service organization, you will play a critical role in driving business performance, customer experience, and decision-making through data-driven insights.
Key Responsibilities- Collaborate with Service leaders and teams to understand reporting and analytical needs, and develop solutions to empower teams with actionable insights.
- Represent the Service organization on multi-function business teams, addressing objectives, challenges, and opportunities to maximize revenue growth and customer retention.
- Engage in standard data management practices, collecting internal and external data, and utilizing PowerBI and other tools to provide standardized dashboards, reporting, and capabilities.
- Monitor Service performance against operational goals, ensuring teams provide superior customer service, and report on customer and Partner(s) service level agreements.
- Develop and maintain Standard Operating Procedures for the Service organization, and assist with the development of Service strategy and implementation.
- Minimum: Bachelor's Degree in a related field or equivalent, or 4+ years industry-related experience.
- Minimum Experience: 4+ years industry-related experience and 2+ years leadership/management experience.
- Preferred Experience: Proficient with Salesforce, PowerBI, and Microsoft Office Suite.
- Preferred Knowledge, Skills, Abilities, or Certifications: Managing multiple concurrent projects, working independently and in a team environment, collaborating across multiple internal teams, and demonstrating strong analytical and proactive problem-solving skills.
We offer a competitive salary range of $74,550-$103,200, and a dynamic work environment that values innovation, collaboration, and customer satisfaction. If you are a motivated and results-driven professional with a passion for data-driven insights and customer experience, we encourage you to apply for this exciting opportunity.
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Customer Service Operations Analyst
3 weeks ago
Chicago, Illinois, United States Wolters Kluwer Full timeJob Title: Customer Service Operations AnalystWolters Kluwer is seeking a highly skilled Customer Service Operations Analyst to join our team. As a key member of our Service organization, you will play a critical role in driving business performance, customer experience, and decision-making through data-driven insights.Key Responsibilities:Collaborate with...
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Customer Service Operations Analyst
3 weeks ago
Chicago, Illinois, United States Wolters Kluwer Full timeJob SummaryWe are seeking a highly skilled Customer Service Operations Analyst to join our team at Wolters Kluwer. As a key member of our Service organization, you will play a critical role in driving business performance, customer experience, and decision-making through data-driven insights.Key ResponsibilitiesCollaborate with Service leaders and teams to...
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