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Roofing Operations Manager

2 months ago

Saddle Brook, New Jersey, United States Tecta & Schwickerts Full time
Service Manager Job Description

J.P. Patti Tecta America, a leading commercial roofing company, has been a trusted expert in roofing since 1917, making it one of the largest roofing firms in the Northeast. As a proud member of Tecta America, J.P. Patti upholds a longstanding tradition of professionalism that spans over a century.

Job Summary

We are seeking a Service Manager for our location in Saddle Brook, NJ. The Service Manager will operate and manage the Service Department & Team, ensuring that the department operates within company guidelines for safety, work is completed within a timely manner, work is completed on budget to ensure profitability, and that customer service is a top priority.

Key Responsibilities
  • Plan, organize, and establish objectives and goals for duties assigned
  • Oversee the flow of documents, including final invoices and estimates
  • Review estimates, inspections, letters, scopes, proposals, and invoices for service work
  • Monitor and teach subordinates
  • Determine required staffing and hire/fire as needed within Tecta guidelines
  • Review employees according to established Tecta policies
  • Maintain open lines of communication with customers, management, and employees
  • Liaison with all other departments as needed
  • Determine/establish training for employees and the business model
  • Handle day-to-day service department business, including review of daily time cards and service tickets
  • Develop and execute a departmental sales plan
  • Ensure customer service needs are being exceeded
  • Assist in collection of past due accounts receivable for service-related work
  • Attend meetings with owners, property managers, and contractors to discuss new work and inspect completed work
  • Issue proposals for service-related work
  • Manage service-related projects, including monitoring labor hours and materials
  • Report monthly financials to the President
  • Review performance of existing service personnel on a regular basis
Requirements
  • Knowledge of and/or experience with all types of roofing
  • Ability to sell, estimate, and develop new business
  • Able to read blueprints and understand specifications
  • Strong computer skills
  • Strong oral and written communication skills
  • Ability to professionally manage existing and new accounts and a team of 10+ individuals
  • Solid verbal, written, interpersonal, and listening skills
  • Ability to speak, read, and comprehend instructions, short correspondence, and contract documents
  • 3+ years' experience in roofing, construction, or a related field

JP Patti, Tecta America Company, offers a comprehensive benefits package, including medical, dental, vision, 401(k) with company match, paid time off, paid holidays, etc.