Technical Trainer I

4 weeks ago

Pontiac, Michigan, United States United Wholesale Mortgage Full time
Job Description

At United Wholesale Mortgage, we're committed to fostering a culture of excellence and innovation. As a Technical Trainer I, you'll play a vital role in shaping the skills and knowledge of our team members, empowering them to deliver exceptional results and drive business growth.

Key Responsibilities:

  • Design and deliver instructor-led training sessions, hands-on labs, and role-play scenarios to reinforce understanding and application of quality concepts and principles.
  • Foster a collaborative and inclusive learning environment, encouraging active participation and knowledge sharing among team members.
  • Develop and maintain training content, including functional and non-functional testing, defect management, test strategy, test development, test management, and risk analysis and mitigation.
  • Provide guidance and mentorship to learners, addressing their questions, concerns, and challenges, and assessing their progress through regular feedback and evaluations.
  • Collaborate with instructional designers, training coordinators, and subject matter experts to ensure training content is aligned with business objectives and industry best practices.
  • Work closely with business stakeholders and IT leadership to support organizational quality initiatives and drive process improvements.

Requirements:

  • Computer-related degree or equivalent experience.
  • Previous software automation testing experience.
  • Proficient coding skills utilizing C#.
  • Strong understanding of testing methodologies and architecture, with previous experience using Docker, Postman, RestSharp, Selenium, Stryker, JMeter, Load Runner, SpecFlow, PactFlow, Microsoft Visual Studio 2019 or newer, CI/CD Model, Test Scaffolding, Test Containers, Kafka, and Wire Mock.
  • Experience in writing advanced queries in SQL using joins.
  • Previous experience utilizing performance monitoring tools, such as Dynatrace or Splunk, during test execution as part of the release pipeline.
  • Excellent verbal and written communication skills, with the ability to convey complex concepts in a clear and engaging manner.
  • Passion for teaching and facilitating learning experiences, particularly with adult learners.
  • Ability to create a supportive and inclusive learning environment to accommodate diverse backgrounds and learning preferences.
  • Patience, empathy, and the ability to adapt teaching approaches to meet the needs of individual participants.
  • Proficient in Microsoft Office 365, including Word, PowerPoint, Excel, Outlook, and OneNote.
  • Ability to work 100% on-site in Pontiac, Michigan.

Preferred Qualifications:

  • Agile expertise.
  • Leadership experience.
  • Fluent in Confluence.
  • Experience with work tracking tools such as Jira or TFS.

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