Desktop Support Specialist
3 days ago
Ingram Content Group is seeking a skilled Desktop Technician to join our IT End User Support team in LaVergne, TN. As a Desktop Technician, you will provide basic support and maintenance of in-house desktops and peripherals, specifically Mac and Windows machines.
Key Responsibilities:- Resolve end-user issues received via ticketing system accurately and efficiently.
- Provide solutions that enable end-users to work productively with minimal disruption.
- Install, configure, maintain, and provide first-level support for workstation operating systems and applications.
- Build, upgrade, repair, and add peripherals to end-user hardware.
- Administer and monitor lower-level activities related to software licensing and usage.
- Use discretion to resolve, close, and administer trouble tickets.
- Proactively improve processes and procedures related to the position.
- Recommend solutions for repetitive problems and IT End User Support processes and procedures.
- Troubleshoot printers.
- Assist remote users with VPN and remote email access.
- Maintain and build technical knowledge through continuous education with a focus on customer support.
- Maintain professional and respectful relationships with contacts, including users, other IT personnel, and vendors.
- Enforce corporate network and security policies.
- HS Diploma or equivalent.
- 1 year of experience with workstation maintenance, repair, and installation.
- 6 months of experience with the installation of Microsoft operating systems and software.
- Experience supporting MAC and Windows machines.
- JAMF Knowledge.
- A highly competitive compensation package with generous benefits.
- 15 vacation days & 12 sick days accrued annually and 3 personal days.
- 401K match, Life and AD&D, Employee Assistance programs, Group Legal, & more.
- Wellness program with access to onsite gym and basketball court for associates.
- Avid reader? Numerous opportunities to engage with books and authors.
- Free card registration at the Nashville Public Library.
- Encouraged continued education with our tuition reimbursement program.
- Financial and in-kind opportunities to engage with non-profits in your community.
- Company match program for United Way donations.
- Volunteer opportunities and in-kind drives for non-profits throughout the year.
- Take breaks or brainstorm in our game room with ping pong & foosball.
- Casual Dress Code & Flexible Schedules (per team).
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Desktop Support Specialist
3 weeks ago
La Vergne, Tennessee, United States Ingram Content Group Full timeJob Title: Desktop TechnicianAt Ingram Content Group, we are seeking a skilled Desktop Technician to join our IT End User Support team in LaVergne, TN. As a Desktop Technician, you will play a critical role in providing technical support and maintenance for our in-house desktops and peripherals.Key Responsibilities:Provide basic support and maintenance for...
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Desktop Support Specialist
2 weeks ago
La Vergne, Tennessee, United States Ingram Content Group Full timeJob Title: Desktop TechnicianAt Ingram Content Group, we are seeking a skilled Desktop Technician to join our IT End User Support team in LaVergne, TN. As a Desktop Technician, you will play a critical role in providing technical support and maintenance for our in-house desktops and peripherals.Key Responsibilities:Provide basic support and maintenance for...
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Desktop Support Specialist
2 weeks ago
La Vergne, Tennessee, United States Ingram Content Group Full timeJob SummaryWe are seeking a skilled Desktop Technician to join our IT End User Support team in LaVergne, TN. As a Desktop Technician, you will provide technical support and maintenance for in-house desktops and peripherals, including Mac and Windows machines.Key ResponsibilitiesProvide basic support and maintenance for in-house desktops and...
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Desktop Support Specialist
2 days ago
La Vergne, Tennessee, United States Ingram Content Group Full timeJob Title: Desktop TechnicianAt Ingram Content Group, we are seeking a skilled Desktop Technician to join our IT End User Support team in LaVergne, TN. As a key member of our team, you will provide technical support and maintenance for in-house desktops and peripherals, ensuring seamless operations and optimal performance.Key Responsibilities:Provide...
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Desktop Support Specialist
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La Vergne, Tennessee, United States Ingram Content Group Full timeJob DescriptionIngram Content Group is seeking a skilled Desktop Technician to join our IT End User Support team in LaVergne, TN. As a Desktop Technician, you will provide technical support and maintenance for in-house desktops and peripherals, including Mac and Windows machines.Key Responsibilities:Resolve end-user issues via ticketing system, providing...
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Desktop Support Specialist
2 weeks ago
La Vergne, Tennessee, United States Ingram Content Group Full timeJob DescriptionAt Ingram Content Group, we are seeking a skilled Desktop Technician to join our IT End User Support team in LaVergne, TN. As a key member of our team, you will provide technical support and maintenance for in-house desktops and peripherals, ensuring seamless operations and optimal performance.Key Responsibilities:Provide first-level support...
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