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Desktop Engineer

2 months ago

La Vergne, Tennessee, United States Ingram Content Group Full time
Job Title: Desktop Engineer

We are seeking a skilled Desktop Engineer to join our Information Technology Team in LaVergne, TN. As a Desktop Engineer, you will be responsible for managing and maintaining standard workstation configurations for both Windows and macOS environments.

Key Responsibilities:
  • Design and implement workstation standards for Windows and macOS environments.
  • Create, test, deploy, and manage desktop and laptop images for both Windows and macOS.
  • Packaging applications for deployment using RMM tools such as Kaseya VSA or Jamf.
  • Plan, test, and deploy new operating systems, ensuring compatibility with enterprise applications and hardware for both Windows and macOS.
  • Regularly apply security patches and updates to operating systems and applications on both Windows and macOS.
  • Collaborate with IT Security to implement and manage endpoint security solutions, including antivirus, anti-malware, and encryption tools.
  • Provide advanced troubleshooting for hardware, software, and network issues on Windows and macOS desktops and laptops.
  • Monitor desktop performance on both Windows and macOS and make adjustments to improve user experience and system efficiency.
  • Maintain an accurate inventory of all Windows and macOS desktop and laptop hardware.
  • Ensure Windows and macOS desktops and laptops comply with corporate policies, industry standards, and regulatory requirements.
  • Develop scripts and automation tools using PowerShell, Bash, zsh, and AppleScript to streamline desktop management tasks.
  • Provide training on new systems and processes for both Windows and macOS platforms.
  • Collaborate with other IT teams to ensure seamless integration and support of enterprise systems across Windows and macOS.
  • Participate in incident and problem management processes, identifying root causes and implementing solutions to prevent recurrence.
  • Liaise with hardware and software vendors to resolve issues and evaluate new products.
  • Lead or participate in IT projects, ensuring timely completion and alignment with business objectives.
  • Maintain and enforce desktop configuration management policies.
  • Assess current and future desktop hardware and software needs, making recommendations for upgrades and replacements.
Requirements:
  • Associate's degree in computer science or related field or directly related year for year experience.
  • 1+ years' experience as a Desktop Engineer or equivalent role required.
  • In-depth experience with Windows and macOS desktop operating systems.
  • Proficiency in OS deployment, patch management, and group policy management.
  • Familiarity with virtualization technologies such as VMware ESXi, Hyper-V, and Citrix XenServer.
  • Experience with software packaging and distribution tools like Kaseya VSA, Jamf, ManageEngine, Ivanti, and InTune.
  • Proficiency in automation scripting using PowerShell, Bash, zsh, and AppleScript.
  • Knowledge of endpoint security solutions including antivirus, anti-malware, and encryption tools.
Perks and Benefits:
  • A highly competitive compensation package with generous benefits.
  • 15 vacation days & 12 sick days accrued annually and 3 personal days.
  • 401K match, Life and AD&D, Employee Assistance programs, Group Legal, & more.
  • Wellness program with access to onsite gym and basketball court for associates.
  • Avid reader? Numerous opportunities to engage with books and authors.
  • Free card registration at the Nashville Public Library.
  • Encouraged continued education with our tuition reimbursement program.
  • Financial and in-kind opportunities to engage with non-profits in your community.
  • Company match program for United Way donations.
  • Volunteer opportunities and in-kind drives for non-profits throughout the year.
  • Casual Dress Code & Flexible Schedules (per team).