Senior Field Support Engineer
2 weeks ago
As a Senior Field Support Engineer, your role will encompass a variety of tasks related to the installation, troubleshooting, maintenance, and servicing of computer-related systems. This includes, but is not limited to, desktop and laptop computers, printers, networking devices, standard software applications, and entry-level servers at client locations or service centers.
This position is designed for experienced technicians who typically provide desk-side support. You will receive direction from Help Desk or Service Desk teams, utilizing established methods, techniques, and tools. Additionally, you will leverage your expertise to resolve complex product support issues that may not be addressed by the service desk.
Your responsibilities will vary in complexity, ranging from basic troubleshooting and repairs to more advanced device servicing, including the reinstallation and reconfiguration of PCs and laptops, as well as the installation and optimization of hardware and software networking solutions.
Key Responsibilities:- Deliver support for software, hardware, and networking for desktops, laptops, and servers
- Maintain and support legacy systems
- Provide assistance for core server products
- Execute disk replacements on enterprise storage solutions
- Install and maintain PCs along with associated software, networks, servers, and peripherals
- Support network products from both operational and maintenance perspectives
- Conduct installations, relocations, additions, and modifications as necessary
- Test and certify PCs, networks, servers, and client-approved applications
- Follow up on issues or escalate as needed
- Uphold a high standard of professionalism in conduct, appearance, and communication
- Ensure customer satisfaction throughout the service delivery process
- Adhere to client-specific Service Level Agreements, ensuring incident and request tickets are updated appropriately within the ticketing system
Education: High School diploma or equivalent.
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