Bilingual Account Manager

5 days ago


Fort Lauderdale, Florida, United States Viking Group Full time
Job Overview

At Viking Group, we are seeking a highly skilled Bilingual Account Manager to join our team. As a key member of our customer service department, you will be responsible for providing exceptional support to our clients in a fast-paced industrial distribution environment.

This is an excellent opportunity for a motivated and detail-oriented individual who is fluent in Spanish and English to grow their career with a dynamic company like Viking Group.

In this role, you will work closely with our sales, fabrication, credit, inventory control, and warehouse teams to ensure seamless communication with customers. Your strong problem-solving skills and ability to multitask will be essential in resolving order entry, shipping, and billing errors in a timely manner.

If you have a passion for delivering outstanding customer experiences and are looking for a challenging role that offers opportunities for growth and development, then this position may be the perfect fit for you.

Key Responsibilities:
  • Process orders, quotations, and customer returns/credits while maintaining a high level of accuracy and attention to detail.
  • Collaborate with internal departments to resolve customer inquiries and concerns in a professional and courteous manner.
  • Utilize online learning systems to stay up-to-date on product knowledge and technical information.
  • Communicate effectively with customers via phone, email, or in-person to meet their needs and exceed expectations.

Requirements:
  • Bachelor's degree in Business Administration, Marketing, or related field.
  • Minimum 1 year of experience in customer service or sales.
  • Demonstrated proficiency in Microsoft Office products and JDE experience preferred.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment while maintaining a high level of accuracy and attention to detail.

Benefits:
  • Competitive salary: $45,000 - $55,000 per year.
  • Ongoing training and development opportunities.
  • A supportive and collaborative work environment.
  • The chance to work with a dynamic and growing company.


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