Event Service Specialist

2 weeks ago


Philadelphia, Pennsylvania, United States The Union League Golf Club at Torresdale Full time
Job Title: Banquet Server
Reports to: Banquet Managers, Assistant GM
Department: Banquets

Overview:

The Banquet Server plays a crucial role in ensuring the smooth execution of events by preparing and dismantling setups according to established guidelines.

Key Responsibilities:
  • Greet guests warmly, creating a welcoming environment in accordance with food and beverage standards.
  • Collaborate with team members to efficiently set up, serve, and dismantle banquet functions, adhering to proper serving techniques.
  • Demonstrate proficiency in managing various banquet events, including meetings, tastings, and receptions, while ensuring elegant presentation of food items.
  • Respond promptly to supervisors' instructions regarding special requests or last-minute adjustments for events.
  • Ensure that the venue is fully prepared at least 15 minutes before the event begins.
  • Assist guests with seating arrangements, including chair adjustments.
  • Provide attentive service to guests throughout their dining experience, remaining present at designated stations.
  • Maintain a professional appearance by wearing the complete uniform, including name tags.
  • Accurately take food orders and ensure timely beverage refills as requested.
  • Utilize appropriate props and linens to enhance food presentation.
  • Organize and store props after use in designated areas.
  • Clear soiled dishware and utensils from all service areas, ensuring proper disposal and storage.
  • Complete assigned side work at the end of each shift.
  • Disassemble and sort soiled dishware into the correct containers.
  • Report any guest complaints to supervisors immediately.
  • Continuously improve event execution skills to operate independently when necessary.
  • Sanitize all countertops at the end of each shift.
  • Sort linens appropriately for laundry, keeping colors and whites separate.
  • Restock pantry supplies as needed based on inventory lists.
  • Perform additional tasks as directed by management.
Qualifications:
  • Ability to lift up to 40 lbs.
  • Physical capability for bending and lifting.
  • Previous experience in a serving role.
  • Strong attention to cleanliness and detail in service.
  • Guest-focused approach with patience.
  • Excellent interpersonal skills and a friendly demeanor.
  • Dependable and trustworthy.
  • ServSafe and RAMPS/TIPS certification required.
  • Availability for a flexible schedule, including mandatory holidays.
  • Holidays may include significant events and celebrations.
Compensation and Benefits:
  • Competitive wages.
  • Complimentary employee meals.
  • Dynamic, team-oriented work environment.
  • 401K retirement plan with employer matching.


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