Event Service Specialist
2 weeks ago
Reports to: Banquet Managers, Assistant GM
Department: Banquets
Overview:
The Banquet Server plays a crucial role in ensuring the smooth execution of events by preparing and dismantling setups according to established guidelines.
Key Responsibilities:
- Greet guests warmly, creating a welcoming environment in accordance with food and beverage standards.
- Collaborate with team members to efficiently set up, serve, and dismantle banquet functions, adhering to proper serving techniques.
- Demonstrate proficiency in managing various banquet events, including meetings, tastings, and receptions, while ensuring elegant presentation of food items.
- Respond promptly to supervisors' instructions regarding special requests or last-minute adjustments for events.
- Ensure that the venue is fully prepared at least 15 minutes before the event begins.
- Assist guests with seating arrangements, including chair adjustments.
- Provide attentive service to guests throughout their dining experience, remaining present at designated stations.
- Maintain a professional appearance by wearing the complete uniform, including name tags.
- Accurately take food orders and ensure timely beverage refills as requested.
- Utilize appropriate props and linens to enhance food presentation.
- Organize and store props after use in designated areas.
- Clear soiled dishware and utensils from all service areas, ensuring proper disposal and storage.
- Complete assigned side work at the end of each shift.
- Disassemble and sort soiled dishware into the correct containers.
- Report any guest complaints to supervisors immediately.
- Continuously improve event execution skills to operate independently when necessary.
- Sanitize all countertops at the end of each shift.
- Sort linens appropriately for laundry, keeping colors and whites separate.
- Restock pantry supplies as needed based on inventory lists.
- Perform additional tasks as directed by management.
- Ability to lift up to 40 lbs.
- Physical capability for bending and lifting.
- Previous experience in a serving role.
- Strong attention to cleanliness and detail in service.
- Guest-focused approach with patience.
- Excellent interpersonal skills and a friendly demeanor.
- Dependable and trustworthy.
- ServSafe and RAMPS/TIPS certification required.
- Availability for a flexible schedule, including mandatory holidays.
- Holidays may include significant events and celebrations.
- Competitive wages.
- Complimentary employee meals.
- Dynamic, team-oriented work environment.
- 401K retirement plan with employer matching.
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