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Event Service Specialist
2 months ago
Reports to: Banquet Managers, Assistant GM
Department: Banquets
Overview:
The Banquet Server plays a crucial role in ensuring that events are executed flawlessly. This position is responsible for the setup and breakdown of events in accordance with established guidelines.
Key Responsibilities:
- Provide a warm and professional atmosphere for guests by adhering to established food and beverage policies and procedures.
- Collaborate with team members to efficiently set up, serve, and dismantle banquet events using proper service techniques.
- Demonstrate proficiency in executing various banquet functions, including meetings, tastings, receptions, and meals.
- Respond promptly to requests from supervisors regarding special guest needs or last-minute changes.
- Ensure that all event spaces are fully prepared at least 15 minutes before the scheduled start time.
- Assist guests with seating arrangements, including pulling out chairs.
- Provide attentive service to guests, ensuring their needs are met throughout the event.
- Maintain a professional appearance by wearing the full uniform, including nametags, during shifts.
- Accurately take food orders and ensure timely service.
- Refill beverages as requested during and after meals.
- Utilize appropriate props and linens to enhance the presentation of food.
- Return props to designated storage areas after use.
- Clear soiled dishes and utensils from all areas and organize them for cleaning.
- Complete assigned side work at the end of each shift.
- Sort and store soiled dishes and utensils properly.
- Report any guest complaints to supervisors immediately.
- Continuously improve service skills to manage events independently when necessary.
- Ensure cleanliness by sanitizing all surfaces at the end of shifts.
- Transport linens to designated areas in accordance with color separation guidelines.
- Restock pantry supplies as needed.
- Perform additional duties as assigned by management.
- Ability to lift up to 40 lbs.
- Physical stamina for bending and lifting.
- Previous experience in a serving role.
- Strong attention to detail in cleanliness and service.
- Patient and guest-focused approach.
- Excellent interpersonal skills with a friendly demeanor.
- Dependable and trustworthy.
- ServSafe and RAMPS/TIPS certification preferred.
- Availability for a flexible schedule, including holidays.
- Willingness to work during peak holiday events.
- Competitive wages.
- Complimentary employee meals.
- Supportive and collaborative team environment.
- 401K retirement plan with employer matching.