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Event Service Specialist
2 months ago
Reports to: Banquet Managers, Assistant GM
Department: Banquets
Overview:
The Banquet Server is responsible for the meticulous setup and breakdown of events in accordance with established guidelines.
Key Responsibilities:
- Provide a warm and professional welcome to guests, adhering to food and beverage policies and standard operating procedures.
- Collaborate with team members to efficiently set up, serve, and dismantle banquet events, utilizing proper food and beverage service techniques.
- Demonstrate proficiency in executing various banquet functions, including meetings, tastings, receptions, and meals, ensuring an elegant presentation of food and beverages.
- Respond promptly to supervisors' requests regarding special guests or last-minute event details.
- Ensure that the event space is fully prepared at least 15 minutes before the function begins.
- Assist guests with seating arrangements, including chair placement.
- Deliver immediate and attentive service to guests throughout their dining experience.
- Maintain a professional appearance by wearing the complete uniform, including nametags, during shifts.
- Accurately take food orders at designated stations.
- Refill beverages as requested or according to established guidelines.
- Utilize appropriate props and linens to enhance food presentation.
- Return props to their designated storage areas after use.
- Clear soiled dishes and utensils from all areas, ensuring proper disposal and storage.
- Complete assigned side work at the end of each shift.
- Organize and store soiled dishes and utensils appropriately.
- Report any guest complaints to supervisors immediately.
- Continuously seek to improve skills in event execution, demonstrating the ability to work independently when necessary.
- Ensure all countertops are cleaned and sanitized at the end of each shift.
- Transport linens to designated areas, keeping whites and colors separated.
- Restock pantries with supplies as needed, following the established par list.
- Perform additional duties as assigned by management.
- Ability to lift up to 40 lbs.
- Physical stamina for bending and lifting.
- Previous serving experience is preferred.
- Strong attention to cleanliness and detail in service.
- Guest-oriented approach with patience and professionalism.
- Excellent interpersonal skills and a friendly demeanor.
- Dependable and trustworthy.
- ServSafe and RAMPS/TIPS certification is required.
- Flexible availability, including holidays.
- Availability for mandatory holidays and special events.
- Competitive wages.
- Employee meal options.
- Supportive and dynamic team environment.
- 401K retirement plan with employer matching.