Guest Service Ambassador

3 days ago

Atlanta, Georgia, United States Nothing Bundt Cakes Full time
Job Title: Guest Service Representative

At Nothing Bundt Cakes, we're passionate about creating a warm and welcoming environment for our guests. As a Guest Service Representative, you'll play a vital role in delivering exceptional customer experiences and making every celebration sweeter.

Key Responsibilities:
  • Guest Engagement: Greet guests with genuine warmth and enthusiasm, determining their interests and needs to create a superior experience.
  • Product Knowledge: Maintain strong product knowledge to educate guests on our cake distinction, size, and flavor profile options, pricing, special promotions, and complimentary retail merchandise.
  • Sales and Service: Process guest orders efficiently and accurately, suggesting additional merchandise to complete a unique celebration.
  • Store Presentation: Uphold a clean and organized bakery presentation, including routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows, and other surfaces.
  • Team Collaboration: Assist the Crafter in preparing cake decorations and packaging supplies as needed.
  • Compliance: Comply with all health and safety guidelines and company policies and procedures, including strict adherence to dress code and personal hygiene.
Core Values and Competencies:
  • Servant's Heart: Demonstrate a willingness to support the team or guest, being reliable, trustworthy, and responsive.
  • Spirit of a Champion: Show pride in responsibilities, take initiative, and operate with a strong sense of urgency and adherence to company brand standards.
  • Genuine Connections: Project warmth, enthusiasm, and optimism that attracts others, build positive relationships with team members, and listen actively and communicate openly.
Requirements:
  • Knowledge and Skills: Exhibit high energy and strong interpersonal skills, enjoy interacting with diverse people, and excel at providing a superior guest experience.
  • Education and Experience: Applicants must be 16 years of age or older, with previous guest service experience at a bakery, restaurant, or retail store being a plus.

We offer a competitive hourly rate of $14.00 and a flexible schedule that includes various shifts, including early mornings, evenings, weekends, and holidays. Join our growing family and be part of a team that embodies the joy and warmth of Nothing Bundt Cakes.

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