Doorman Guest Services Ambassador
6 days ago
Doorman Job Description
The Doorman is the first point of contact for guests arriving at the hotel, setting the tone for their stay. This role requires a warm and welcoming demeanor, with a focus on providing exceptional service to ensure a positive experience for all guests.
Key Responsibilities:
- Greet guests and welcome them to the hotel, offering assistance with their baggage and directions to the Front Desk.
- Unload baggage from cars or taxis and bring it inside to the Bellstand, tagging it with the proper claim checks and providing the guest with their claim ticket.
- Direct guests to the Front Desk and call taxis as needed.
- Assist the Bell Captain with luggage storage and retrieval, and load baggage into cars or taxis for departing guests.
- Maintain a clean and orderly appearance of the work area at all times, controlling traffic flow in and out of the Motor Lobby and notifying the Front Desk and Guest Services of VIP arrivals whenever possible.
Requirements:
- Previous cash handling experience and ability to stand for prolonged periods of time.
- May require working overnight shifts and have computer skills, including Synergy, Nucleus, Epitome, Vision, GoConcierge, and Microsoft Office.
About Omni Hotels:
Omni Hotels & Resorts is an equal opportunity employer, committed to providing a dynamic and exciting work environment, comprehensive training, and a culture of respect, gratitude, and empowerment.
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