Director of Talent and Client Onboarding Experience

5 hours ago


Wilmington, North Carolina, United States Allegis Group Full time
Job Summary:

The Director, Talent and Client Onboarding Experience is a critical role within Allegis Group, responsible for driving the company's strategic initiatives in talent onboarding, client onboarding, and operational enablement. This position requires a seasoned leader with expertise in software delivery, PaaS, and agile management, as well as experience in managing large teams in a global environment.

Key Responsibilities:
  • Oversight of DevOps activities, Production Support, and User Experience CoE.
  • Develop and manage the Talent Onboarding Experience, Contract Lifecycle management, and OpCo Enablement software delivery strategies.
  • Accountable for process improvement and metrics that demonstrate efficient delivery of software services and projects.
  • Collaborate and partner with business stakeholders and product managers to plan and execute software delivery and data services.
  • Oversees internal and external application development efforts, from inception through successful implementation.
  • Directs and oversees staff, and outside consultants as needed in the planning, development, and ongoing maintenance of strategic systems.
  • Creates and executes a roadmap for deliverables based on business direction, product strategy, and support functions.
  • Seek better solutions, methods, and processes for delivering best-in-class results.
  • Manage delivery of solution vendors and service providers.
  • Maintain knowledge of product direction and future offerings of application vendors.
  • Conduct high-level planning sessions, vision, and strategy for the Connected platform value streams.
  • Responsible for program-level planning, ensuring plans are created and updated in a timely manner.
  • Executes continuous improvement of the existing applications and architecture.
  • Provide thought leadership and direction to all aspects of software development and support.
  • Serves as the primary coordinator for Lead-to-Offer areas serving the staffing and professional services lines-of-business.
  • Overarching responsibility for executing best practices approaches and methodologies for the support and sustainability of enterprise systems.
  • Oversight of Service Level Agreement (SLA) management and contracts as they relate to software systems.
  • Partner with Enterprise Architecture on technology assessments and provide vision and strategic direction for Platform teams.
Qualifications:
  • Bachelor's degree in Business, Information Systems, or equivalent.
  • Minimum of 10 years of IT leadership experience in agile management, to include 8 plus years Software delivery and PaaS experience.
  • Experience delivering large, complex programs.
  • Management of large teams in a global environment.
  • Expertise and previous experience in leveraging outside partners.
  • Strong written and verbal communication skills.
  • Experience working in an offshore/onshore collaborative environment.


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