Dining Room Coordinator

1 week ago


Beverly Hills, California, United States Moxie Restaurant Ventures LLC Full time
Job Overview

Position Summary: The Host/Hostess plays a crucial role in delivering exceptional service to patrons at Moxie Restaurant Ventures LLC. This position involves managing reservations, greeting guests, and ensuring a welcoming atmosphere while accommodating specific requests to enhance the dining experience.

Key Responsibilities:

  • Maintain comprehensive knowledge of menu offerings, including ingredients and potential allergens, to assist guests effectively.
  • Ensure that menus and wine lists are clean, well-stocked, and accurate for each service period.
  • Keep the host stand equipped with necessary supplies such as pens, notepads, and reservation books.
  • Review daily occupancy rates, group bookings, and notable guests to prepare for service.
  • Organize seating arrangements and create a station chart for efficient service.
  • Escort guests to their tables, present menus, and wish them an enjoyable meal.
  • Manage the waitlist for guests and ensure timely seating.
  • Monitor the flow of service within the restaurant and update table statuses accordingly.
  • Accommodate special requests from guests whenever feasible.
  • Handle incoming calls for reservations and cancellations professionally.
  • Participate in pre-shift meetings to stay informed about daily operations.
  • Consistently greet all guests with a warm smile and friendly demeanor.
  • Uphold the confidentiality of guest and employee information.
  • Adhere to professional appearance standards as outlined in the Employee Handbook.
  • Perform any additional duties as assigned.

Physical Requirements:

  • Ability to stand, walk, lift, and bend for extended periods.
  • Capability to lift up to 40 lbs as needed.
  • Role may involve repetitive motions in various tasks.

Qualifications:

  • Minimum of two years of experience in a host or front desk position; experience in a membership-based environment is advantageous.
  • Proficient knowledge of reservation systems is essential.
  • Willingness to work flexible hours, including evenings, weekends, and holidays as required.
  • Possession of a valid, non-expired Food Handlers' card is mandatory.


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