Sales Assistant Manager

2 days ago

Forest Park, Illinois, United States Service Corporation International Full time
Job Title: Sales Assistant Manager

Our company, Service Corporation International, is a leader in the funeral services industry. We are seeking a highly motivated and experienced Sales Assistant Manager to join our team.

Job Summary:

The Sales Assistant Manager will be responsible for achieving annual pre-need sales volume and margin goals of the sales team, as well as individual sales production. This role will involve observing sales representatives during sales meetings, providing timely constructive feedback to motivate pre-need revenue growth, and tracking and trending sales to address gaps and take initiative to dismiss underperforming sales staff.

Key Responsibilities:
  • Qualify sales leads by asking probing questions and providing information, and schedule sales appointments.
  • Apply sales skills to present pre-need services and products to consumers and influence the importance of pre-need, complete electronic sales contracts, and close sales.
  • Generate sales leads by presenting pre-need presentations or information at community or non-profit events and consumer homes.
Administrative Responsibilities:
  • Ensure contracts and paperwork are accurately and thoroughly completed by Sales Representatives in a timely manner.
  • Build positive business relationships within the community, non-profit, and civic organizations to build brand presence.
  • Develop and achieve AOR and individual sales goals.
  • Learn how to apply market demographics, share, and growth/decline rates to develop annual sales goals for the sales team.
  • Responsible for developing an annual financial budget, monitoring and approving expenses, and achieving financial budget in both revenue and expense.
  • Approve time cards prior to deadline, initiate personnel change transactions.
  • Additional responsibilities as requested or assigned.
People Development:
  • Coach revenue generators on techniques, technology, and influential personal style, provide timely constructive feedback, and may recommend re-training.
  • Develop a strong, trusting, and reliable team, understand team members' career aspirations, and provide assignments to develop skills and/or close gaps.
  • Constructively address issues and provide tangible and appropriate feedback, apply a proactive and collaborative management style to increase employee engagement and minimize turnover.
  • Responsible for screening candidates (internal and external) and hiring or promoting a skilled and effective staff, collaborate with Field Management on Associate Performance, pay increases, special pays, and career advancements.
  • Discipline staff as necessary, write development plans to close behavior or skill gaps, collaborate with Human Resources throughout discipline, development, and termination processes, initiate discussions to terminate underperforming staff, and recommend and discuss terminations with Leadership.
Background:

Education & Licenses:

  • High School diploma or equivalent required.
  • Advanced education strongly preferred for continued career advancement.

Experience & Knowledge:

  • Prior revenue generating sales experience with a demonstrable record of exceeding annual sales goals required.
  • Experience with in-home sales a plus.
  • Experience giving presentations to consumer audiences or public speaking ability required.
  • Experience in the Funeral Services Industry strongly desired.
  • Experience with Customer Relationship Management (CRM) systems is desired.
  • Valid and current driver's license with an acceptable driving record is required.

Skills & Abilities:

  • Administrative skills necessary to manage workforce, administrative transactions, and planning/forecasting responsibilities.
  • Ability to present products and service information with compassion and influence to consumers one-on-one or in a group/public setting.
  • Computer literate and proficient with MS Office, Word, Excel, and PowerPoint.
  • Ability to use computerized databases for sales presentations and electronic contracts.
Work Conditions:

When considering the work environment associated with this job, the following factors may apply:

  • Environment - Work is primarily indoors; professional attire required when in contact with potential customers and families.
  • Postures - Frequent continuous period of time sitting or standing up to 6 hours per day; frequently climbing stairs to access buildings.
  • Physical Demands - Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers, and phone usage.
  • Hours - May work beyond standard hours or schedule as business needs arise.
  • Travel - Frequent amount of local and/or multiple location travel required.

Compensation: $69,000 to $111,700 earnings potential.

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