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Retail Sales Associate

1 month ago


Forest Park, Illinois, United States Elements Massage Full time
Job Title: Retail Sales Associate

We are seeking a highly motivated and customer-focused Retail Sales Associate to join our team at Elements Massage. As a Retail Sales Associate, you will be responsible for creating an exceptional massage experience for our clients, informing them about the benefits of our Elements Wellness Program, and following our proven sales process to enroll clients into the program.

Responsibilities:
  • Provide exceptional customer service to all clients, ensuring a positive and memorable experience.
  • Inform clients about the benefits of our Elements Wellness Program and follow our proven sales process to enroll them into the program.
  • Work closely with our Managers and Massage Therapists to create a welcoming and professional environment for our clients.
  • Review the schedule for the day and prepare for each client, ensuring a smooth and efficient experience.
  • Perform daily call confirmations and cancellations as needed, and maintain the overall cleanliness of the studio.
Qualifications:
  • Ability to follow our proven sales process and build customer loyalty.
  • Excellent communication and interpersonal skills, with a friendly and welcoming voice.
  • Prior retail sales experience, preferably in a spa-like or similar environment, is preferred.
  • Customer service skills, with the ability to turn every incident of client criticism into a story of great customer service.
  • Familiarity with modern office tools and systems, including scheduling and payments.
Benefits:
  • Retirement Fund with 3% match by employer.
  • Paid training.
  • Health insurance contribution for full-time employees.
  • One free massage service per month.
  • Fixed schedule.