Healthcare Assistant/Patient Services Coordinator

2 months ago

Paterson, New Jersey, United States Summit Health Full time

Position Overview

The Healthcare Assistant/Patient Services Coordinator plays a vital role in ensuring a seamless patient experience. This position involves a variety of responsibilities aimed at supporting both clinical staff and patients throughout their healthcare journey.

Key Responsibilities:

  • Assist healthcare providers with patient care, managing patient flow, and performing essential administrative tasks.
  • Welcome patients and their families, efficiently scheduling appointments and necessary tests.
  • Handle payment processing, providing patients with account balances and receipts, while ensuring accurate posting to accounts.
  • Respond promptly to phone inquiries, addressing caller needs and delivering messages accurately.
  • Facilitate referrals and consult orders in a timely manner.
  • Schedule and document diagnostic tests and procedures within the order management system, adhering to established workflows.
  • Collect and verify patient information, including demographics and insurance details, while ensuring compliance with HIPAA regulations.
  • Prepare examination rooms and assist patients during their visits, maintaining cleanliness and organization.
  • Ensure all necessary information is ready for patient visits and appointments are scheduled according to departmental protocols.
  • Collect and label lab specimens accurately, following departmental guidelines.
  • Complete required patient forms with precision.
  • Measure and document vital signs, ensuring accuracy in electronic health records (EHR).
  • Collaborate with clinical staff to ensure timely pre-authorizations for services.
  • Review and update medication lists appropriately.
  • Document allergies in EHR accurately.
  • Reconcile patient encounters daily, following policy guidelines.
  • Utilize task management tools effectively.
  • Confirm future appointments and manage cancellation lists.
  • Communicate effectively with supervisors and management.
  • Maintain an organized supply closet and dispose of outdated medications responsibly.
  • Ensure examination rooms are consistently stocked with necessary supplies and monitor inventory levels.

General Job Functions:

  • Demonstrate understanding of medical emergency procedures.
  • Adhere to all regulatory policies and standards.
  • Operate within the defined scope of practice.
  • Perform additional duties as required, such as EKG and phlebotomy.

Physical Job Requirements:

  • Ability to push and pull objects, considering weight and frequency.
  • Physical strength to lift heavy items as necessary.
  • Mobility to move around the workplace efficiently.
  • Agility to maneuver in confined spaces.
  • Dexterity to perform tasks requiring fine motor skills.
  • Endurance for prolonged periods of standing, typing, or walking.

Environmental Risks:

  • Exposure to chemicals and fumes.
  • Potential for loud noises and vibrations.
  • Working in extreme temperatures and confined spaces.
  • Contact with allergens and sharps.

Blood-borne Pathogens:

  • Risk of exposure to infectious materials and bodily fluids.
  • Interaction with patients and specimens may occur.

Education and Certification Requirements:

  • High School Diploma or GED required; Associate or Bachelor's degree preferred.
  • Medical Assistant Certification is mandatory, with a requirement to achieve certification within a specified timeframe if not already certified.
  • Prior experience in a similar role is advantageous.
  • Basic Life Support (BLS) certification must be obtained within a designated period after hiring.
  • Strong customer service skills and ability to work collaboratively.
  • Effective communication skills in English, both verbal and written.
  • Ability to manage multiple tasks efficiently.
  • Basic computer proficiency is necessary.
  • Familiarity with medical terminology and office equipment is preferred.

Commitment to Diversity:

Summit Health is an equal opportunity employer, committed to creating a diverse and inclusive workplace. We do not discriminate based on any characteristic protected by law.

Safety and Security:

Summit Health prioritizes the safety of its employees and applicants. We do not engage in informal communication for job applications and will never request personal information through unsecured channels.

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